When you get someone's VM when dialing outbound... 1

[MTVilla]

When our users call someone externally and get VM, is there a way to program a button to leave a pre-recorded message that is custom per user on that external person's VM so they can get on to the next call?

IP412 ver. 2.1.53
VM Pro
4ea DS-16s
2ea DS-30s

 

[telecomtekperson]

I had a customer ask the same question. 406 though. I will post if I can dig up any info.

 

[badip]

Blind transfer to a dummy mailbox.....

 

[h382]

You can have them press a button to transfer to a module that plays a menu, and have that menu timeout to a Disconnect.

 

[jamie77]

If you have V/M Pro you could try using a CLI Routing action so the VM routes to an announcement specific to the user that dialled it. Then each user can have a personal message that is played.

Jamie Green

Fooball is not a matter of life and death-It is far more important!!!!

 

[MTVilla]

Thanks jamie77. I'm not sure how that would look. Can you help me out a little. I've never setup CLI routing.

Thanks everyone!

 

[MTVilla]

OK. I got it working for the most part using CLI Routing. The only problem is...there is about 2 seconds of our hold music at the beginning of the message from transfering the call. Is there a way to avoid the hold music when transferring for this module?

 

[jamie77]

Don't tranfer blind. Wait for the V\m to answer before completing tranfer


Jamie Green

Fooball is not a matter of life and death-It is far more important!!!!

 

[MTVilla]

I think the MOH starts immediately when I hit the transfer button the first time. I've been able to avoid the MOH in the recording by doing a quick transfer-shortcode button-transfer. I think it would be hard to train our reps to do this though. And if they did take a second too long that might look bad to the person on the other end getting a second or two of our hold music before the message.