My niece was having the same problem (she is not very computer savy). I had worked on her computer and I had used the Start menu to select Shutdown and Restart to restart it after loadeding some software. The "shutdown" option had always been selected before, so she was used to just selecting "Okay" for the Shut Down Menu and the computer would shutdown; but, since I had changed the Shutdown Menu" to "Restart", eveytime she selected "Okay' it would restart and not shutdown. she felt pretty silly when I explained to her what was happening. Ha. sometimes it is the simple things that cause us the most grief.