Whats the best way to keep a name out of Audix

[Dunstan]

dial by name directory? I know there is a wildcard or something I just don't remember what it is any help is appreciated. TIA

 

[98Converter]

Use an asterik... *SMITH,JOHN

The ~ is creating a problem with R11

Thanks,
Chris

 

[Dunstan]

I mean in the Audix name directory not the PBX directory. I think what you are suggesting is the fix for the PBX directory. I have tried #, *, Neither helped.

 

[98Converter]

I actually did mean the Intuity. The R11 was a reference to what will happen if you do the same on both Intuity and Definity when entering a name.

If you use Dial-By-Name or Names-Directory in Audix, unless you've put the *,#,~, etc... on the Auto-attendant page, you should not be able to reach it. I've tested and confirmed it works.

If this is what you're trying to do, it should work.

Thanks,
Chris

 

[Dunstan]

What you suggest does work it does not however remove there name from the choices. I was able to completely remove the name announcement by placing a 0 in front of name i.e. 0lastname, First. It was a concern to even have these peoples names announced in the directory. A *, #, ~ do not remove the actual name announcement which was my goal.

This was a g3rv10 and an Intuity map100