What is a T server 1

[frankieg]

I have seen this many times connected to a Map-D card. Can anyone give a simple explanation as to what this does and why it is needed.

Thanks

 

[europe]

A T-server is a telephony server.

Basically it talks to the MAP-D running Lan Gateway software. On the T-sever there are libraries available that translate Lan Gateway commands to the most common industry wide available CTI protocols like TSAPI of JTAPI.

To sum it up you (our your customer) has an application that can be CTI enabled. That application talks a CTI language (like TSAPI or JTAPI) and the T-server translates the CTI language from the application to the CTI language of the MAP-D (which resides in the DEFINITY). and vice versa.

Hope this comes across.... Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[frankieg]

Thanks Edwin

Can you give an example of what a company may use a cti package for .

 

[europe]

The apllication can pull all info from a database and put it on the screen of the PC nexht to the ringing phone based on the ANI of the caller. So a call center agent knows which customer is calling.

Or the agent can look up a customer in a database and call the customer with a mouse click.

There are tons of applications that you can think about.... Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[IPSI]

In general, when someone refers to "T-Server" they are talking about a specific application which is part of the Genesys CRM suite.

 

[schned99]

T-Server or TAPI (Telephony Application Program Interface)Server

 

[frankieg]

ipsi
you need more training pal.Thanks for the advice anyway.

 

[IPSI]

frankieg,
I am well trained on CTI, (including design and implementation of many Definity Call Centers, Aspect Call Centers and a number of each with combined with Genesys), and I am well aware what a T-Server is and exactly how it works.

What you need to be made aware of is the fact that the majority of the times that "T-Server" is mentioned, it relates to the sepecific application from Genesys. Every major company has it's own name for the TAPI/JTAPI/TSAPI server that it uses. Avaya uses CenterVu CT Server, Aspect uses Aspect Contact Server, Dialogic uses CT Connect, etc. Since T-Server is a specific Genesys product, most of the other vendors will not refer to their TAPI server as T-Server.

My original answer was correct, it was just not in the context that you were looking for. Considering you are the one who originally had no idea what T-Server was, I find it quite ironic that you state that I need more training.

Have a great day

IPSI

 

[Ronster]

Going by the other threads Frankie has started I agree with IPSI. Ironic indeed from a guy who once asked if he had to switch off the power to change a fuse!

Never mind IPSI.