Apr 22, 2008 #1 scriptscience Technical User Joined Feb 9, 2007 Messages 60 Location US what is going on when this happens?
Apr 23, 2008 #2 captaingadget IS-IT--Management Joined Mar 26, 2007 Messages 594 Location GB I believe it's when the agent presses the transfer key to initiate a consultation. Upvote 0 Downvote