I'm trying to complete an RFP for a data warehouse contract and am struggling with some of the terminology. Systems involved include Upstream, Symposium and IBM IVR. Here is and example of where LOB is used.
Example:
h. Ability to calculate average speed of answer, by LOB and skill set
Any feedback would be greatly appreciated.
Thanks
Example:
h. Ability to calculate average speed of answer, by LOB and skill set
Any feedback would be greatly appreciated.
Thanks