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What does LOB stand for?

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joevodka

Programmer
Sep 12, 2003
1
US
I'm trying to complete an RFP for a data warehouse contract and am struggling with some of the terminology. Systems involved include Upstream, Symposium and IBM IVR. Here is and example of where LOB is used.

Example:
h. Ability to calculate average speed of answer, by LOB and skill set

Any feedback would be greatly appreciated.

Thanks
 
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