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What causes engaged tone on receiving end?

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Chriswilken

Chriswilken

ISP
Oct 5, 2004
31
Intermittent problem.

When I dial my call centre the IVR starts playing it's message. I select the correct option and the gets diverted through to a symposium call center.

When the agent answers her receive an engage tone.

What can cause this problem?


 
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might just be a bad trunk or a single bad port somewhere in that call chain, try the entc commands in ld 80 to see if you can isolate the common link

john poole
bellsouth business
columbia,sc
 
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