website unavailable

[gmmastros]

Someone please help.

My company hosts our own website. Some of our customers can access the website without any problems and others cannot.

I'm not sure what the problem is. If this is the wrong forum to post in, please advise a more appropriate forum.

We have a T1 line installed through XO Communications.
We have port 80 forwarded through our router to a W2K server running IIS.
We use droa for domain name registration.

Like I stated previously, many of our customers can access the website, but not all. They get a timeout error. I don't have any idea where to begin to solve this problem. Any help will be appreciated.


-George

Strong and bitter words indicate a weak cause. - Fortune cookie wisdom

 

[ChrisAC]

Can they resolve the domain name correctly or not?

Chris.

**********************
Chris A.C, CCNA, CCSA
**********************

 

[gmmastros]

they can ping the ip address
they can ping the domain name


tracert ip address
line 1: 192.168.60.2
line 2: Request timed out

-George

Strong and bitter words indicate a weak cause. - Fortune cookie wisdom