Web Intelligence Server Hangs

[RyanRank]

Has anyone here ever had an issue where the Web Intelligence Report server hangs for no explicable reason? Restarting the server gets it running again, but I want to prevent it from happening in the first place.

When I look in the CMC, it shows the infamous red "stopped" icon, but if I look in the CCM, it shows as running. Restarting the hanging server takes a couple minutes (normally it restarts within seconds). It hangs after a couple days of use.

We're running BO XI R2, FP 3.6 running on Windows 2003. We have 2 WebI Report servers per box (2 boxes).

Any help is greatly appreciated!

 

[skrandel]

This is a sign that the CMS is screwed up. When was the last time you restarted it.

Steve Krandel
Intuit

 

[RyanRank]

It will happen anywhere from 2-5 days after it's been restarted. We do a full server reboot weekly.

 

[skrandel]

ahhhhh. I notice your on SP3. SP3 was not stable, so we never did it. You may need to talk to support.

Steve Krandel
Intuit

 

[RyanRank]

Cool (sort of). I'll see what happens when we upgrade to either SP4 or SP5.

Thank you!

 

[pelajhia]

Have you checked your logging? sounds like you should be getting some WIR* logs in there, or even bo* logs.

 

[RyanRank]

The logs didn't indicate anything. However, we upgraded to Service Pack 5 recently and the problem has completely disappeared. So it appears that skrandel was right about Service Pack 3.

So this problem is now resolved.