Want SMTP naming internally, not X400?

[PJA]

Setup - W2k Servers, AD, Exchange 2k (SP3 + rollup)
All desktops XP Pro SP2, with Office XP SP3

Life's been sweet - then we got Maximizer (CRM package).

The issue - Maximizer tracks e-mail & auto-associates to users by SMTP address.

So, outside SMTP mail comes in to a a user's maximizer, linked to Maximizer record by SMTP address, life is good.

However - internally, the Exchange 2000 server provides an X400 address, which is cuasing this autolink feature to break.

I know that Exchange creates BOTH an X400 & an SMTP address. How do I 'promote' the SMTP address to be the main e-mail address internally? I have tried disabling the default Reciepent Policy for one user & deleting his X400 address, but the X400 address is still supplied by Exchange to Maximizer...

Any ideas?

Thanks

Paul

 

[Marcs41]

You should NEVER attempt to remove the X-400 addresses, that is how Exchange operates internally!
If Maximizer cannot deal with that, dump it!
But, I would contact them first, there must be a setting or solution to that or they would never have made it on the market.

Marc
_{If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all.
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!

 

[PJA]

Well I had read that to - but I ticked the box that stopped the Policy affecting a user (me) and deleted my X400 address.

No issues - works fine - has been for 24 hours now...

But it does appear that even if I delete my X400 info from my user details in AD it has no affect on Exchange - which still continues to use X400 addressing internally.

Would love to dump Maximizer - Boss says it's the answer! (I'm not sure what the question was?...)

Maximiser recommend (quote) "Simply turn off X400 addressing on your Exchange server" - I cannot work out how to do it - other then disable the default policy for each user & then romve each users X400 address (there are tools to do this in an easier way...)


So...to sum up - I think your right, I cannot turn it off & Exchange needs it & maximizer have supplied bad info... :-(