VPN User Certificate won't install

[1DMF]

Hi,

I tried to get a user with Vista SP1 to install a user certificate from certificate services so we could use it with their VPN connection.

I've set up loads of users and it's worked fine until this machine.Everytime they choose 'install certificate' after submitting the user certificate request, it errors saying it isn't a trusted authority and refuses to install the certificate.

Why?, loads of other machine have installed the certificate fine without this problem.So ok, I got them to go to 'Download a CA certificate, certificate chain, or CRL' , where normally there would be this option...

To trust certificates issued from this certification authority, install this CA certificate chain. with a hyperlink for the install this CA chertificate chain. only there is no hyperlink.So I got them to click on the links further down the page....

Download CA certificate Download CA certificate chain they installed both certificates fine went back to download the user VPN certificate and it's saying the same thing about it not being a trusted CA authority?


Why is this happening, and how do we fix the problem.I don't underatand why other machines don't have this problem, I've installed it at home with my Vista and never had these problems?

All advice greatly appreciated.

"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!

 

[linney]

Is this what you have downloaded?

"rootsupd.exe package"

Windows root certificate program members

http://support.microsoft.com/kb/931125/en-us

 

[1DMF]

Sorry, I don't understand the link you have provided.

It says...

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

What 3rd party products?


Everything I'm trying to do is via Microsoft isn't it.

What product is it referring to?



"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!

 

[linney]

Sorry, I was asking a question myself. I take the answer to be a resounding "No".

Are you trying in the Server Forums too?

http://www.tek-tips.com/threadminder.cfm?pid=1674

Or the VPN Forum?

http://www.tek-tips.com/threadminder.cfm?pid=463

 

[1DMF]

yup tried the server forum...

1DMF (Programmer)
0 replies 16 Jul 09 (16 Jul 09)
User VPN Certificate refuses to install

nada! hey ho , we'll just have to do it manually on the machine that's playing up rather than trying to get another machine to automate the process.

Certificates are completely out of my skill set, so without any help/support, it simply aint gonna get fixed :-(





"In complete darkness we are all the same, only our knowledge and wisdom separates us, don't let your eyes deceive you."

"If a shortcut was meant to be easy, it wouldn't be a shortcut, it would be the way!