Yes and no.
If you are running your voice and data on the same VLAN (bad) then yes, you will have to enable QoS to ensure that voice packets get priority.
However,
If you are running your voice on a seperate VLAN (good), then you probably don't have to worry about QoS until your packets hit a router. If it is staying in a switched environment, you should be golden.
Most SMB installations don't need much QoS enabled, unless they ar trying to use 802.11b phones. Most Cisco switches can handle the extra VLAN traffic without issue.
It is what it is!!
__________________________________
A+, Net+, I-Net+, Certified Web Master, MCP, MCSA, MCSE, CCNA, CCDA, and few others (I got bored one day)