VOIP issues- IP AGENT 2

[PBXJay]

Has anyone successfully deployed IP Agent in a call center? It has been over a month since we deployed the software on machines built to the specs we recieved PII machines 450mh processor, 128mb memory, duplex soundcard,
The agent quality is set to 729 and after several hours of use the sound quality of the agent is awful. We also tried to get a good quality headset but could not get any suggestions of headsets. We used the plantronics Audio.50 headsets. Any ideas would be helpful. We had Avaya out on site for 2days with their fast engineers. Our network seems ok according to them but we still have glitches. We also have hardphones out on the floor set to 100/half on the cajun, and the PC is running 100/full with a seperate port on the cajun set to 100/full. We occasionally get the PC locking up or an echo even with the hardphone.
Help

 

[BuckWeet]

Well, unfortunately, its the Avaya implementation of the softphone codecs. the IP agent and IP softphone sound horrible, I don't care at what codec.. G711, or G729, G723, they sound horrible. No matter what headset, or sound card too. But if you go to an IP phone or IP trunking, it sounds fine to me.. Its the way Avaya does their codecs. The confusing part it me, is why don't they fix it.. Cisco's softphone sounds great at both G729 and G711.. But of course as we all know, they don't have the features yet.. I implement both Avaya and Cisco IP telephony solutions, and as for sound quality, Cisco has a huge lead over Avaya, but a huge lag in features..


I'm awaiting on Avaya's tweak of their codecs... I've been waiting since r9.2, with little improvement so far.


BuckWeet