VoiceMail unresponsive

[Hardwired40]

I apologize ahead of time but I've looked for well over an hour and don't see answers to my problem. I'm a biologist given the extra duty of maintaining our phone system, so that should clue you in to where I am on this one.

Our system is a Modular ICS 4.0 with Norstar Voicemail 4.0. Out of the blue the voicemail is unresponsive. AA doesn't pick up, no one can access their voice messages, I can't log in to the system because all of the Features return an Inactive Feature. F9** does work but I don't have a password and don't know what the feature is anyway. Opened the front covers on all the modules/trunks...everything has power that I can tell, cycled power off/on, no luck. However, the NAM?(far left module) appears to be 'cycling'. After 30-45 seconds an amber light blinks at the very top of the box and the card to the far left at the bottom has LED code readout that cycles through a bunch of codes ending in 'C6' and then I hear a single beep. I know the hard drive is OK. The rest of the phone system seems ok, we can still get incoming call, just not to extensions. Any help would be greatly appreciated. I cannot check back until next monday. Thanks

 

[curlycord]

Most likely the hard drive I'm afraid.

NAM cannot find boot files and why it keeps cycling, this can also happen when it does not see the KSU (Phone system) but not likely.


NAM Admin is F983:
Non-active - see above
Prompts for password then system defaulted and you lost everything
Prompts for Login - your ok.


F9** is for Remote Access Device and not the NAM




=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Hardwired40]

Thanks for the fast reply curlycord. I really don't think it is the hard drive. Because of previous issues, while the system was working good, I cloned the hard drive, then I used the clone and stored the original. Now I have replaced the clone with the original after these issues I am writing about and I get the same issues as I did with the clone. F**266344 prompts me for a password, but won't let me type anything from the keypad.

 

[Hardwired40]

I should add the clone worked well for the 6 months I've been using it.

 

[exsmogger]

I think C6 is a memory (RAM) error. You'll need to connect a monitor and keyboard to watch the boot sequence so you can see where the system is having a problem. If there is no port for a monitor you can add an old ISA style VGA board to the NAM.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[hawks]

F**266344 is for access to the MICS not the NAM, and it will not show anything as you type in the password. That's the way it is suppose to work.
Is this a Fiber or Coppper NAM? If it is a Copper one then I would test the ports from the system that it uses with a phone.

 

[curlycord]

this can also happen when it does not see the KSU (Phone system) but not likely."

Looking like it might be.

You would need to go into maintenance on the KSU and see if the port shows the voice mail (PCID) on those ports.

You best getting a tech as you are very confused as to logins and feature codes.


=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[Hardwired40]

Thank you very much Curlycord and exsmogger for your replies. This morning I returned after an absence and connected a monitor to the NAM. I could then see that the OS\2 system was not booting as you (curlycord) suggested and a HD error in BIOS. I replaced the clone with the original hard drive to see if I got the same error and I did indeed.(?) Not sure why. So I went into the BIOS to see what it had for HD options. Just for Gee-Whiz I changed the IDE HD BIOS setting from 'High Performance' to the next step down (I think it was 'Compatable' or something like that), reboot and the damn thing booted up. And now it is working fine.

And yes Curlycord, you are correct. I am absolutley confused to the how the phone system and voice mail system interact and the separate log-ons. But thanks to you guys on this blog page we are up and running again. Thanks!

 

[Hardwired40]

Exsmogger, I did not see any memory sticks attached to the motherboard, unless one of those oversized cards is a memory stick. If anyone knows of a company that can service this system in Wellsboro, Pa. I would like to know for future referance.

Thanks.

 

[exsmogger]

On the later model NAMs the RAM is connected to the fiber board. It's hard to see.

Brian Cox
Oregon Phone

http://www.OregonPhone.com

http://www.linkedin.com/in/briancox1952

 

[curlycord]

Nice fix! will have to remember that one.
But wonder how it changed and if it didn't change then why did the change work lol.



=----(((((((((()----=
curlycord

http://www.curlycord.com