UC Module running 8.1-9803.0_el6 voicemail
IPO 8.1.73
After I installed a patch on the UC module so it wouldn't fill up on log space, my VM to email quit working. I have tried several email accounts/ smtp servers and all of them are getting a error that "Authentication Failed or Unsuccessful" I have put the email addresses in outlook and have verified that the email address and passwords are valid from sending from there. The customer has their domain on google so I have even tried using aspmx.l.google.com since they are only sending to google accounts and it doesn't require auth. When I use that the customer only recieves a couple emails and they are usually 3-4 weeks old.
Here are the logs of a couple of the smtp servers and email addressed I have tried.
USING TIME WARNER SMTP SEVER
15/12/2015 12:13:27.245 - Attempting to connect to host mail.twc.com on port 587, local bound address is (null)
15/12/2015 12:13:27.397 - Successfully connected to host mail.twc.com on port 587
15/12/2015 12:13:27.451 - < 220 Welcome to Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
15/12/2015 12:13:27.505 - ######## START OF CHUNK ######
15/12/2015 12:13:27.559 - > EHLO uc-module
15/12/2015 12:13:27.612 - ######## END OF CHUNK ######
15/12/2015 12:13:27.665 - < 250-dnvrco-oedge01 says EHLO to 67.52.230.242:64971
15/12/2015 12:13:27.665 - 250-AUTH=LOGIN PLAIN
15/12/2015 12:13:27.665 - 250-AUTH LOGIN PLAIN
15/12/2015 12:13:27.665 - 250-8BITMIME
15/12/2015 12:13:27.665 - 250-ENHANCEDSTATUSCODES
15/12/2015 12:13:27.665 - 250 STARTTLS
15/12/2015 12:13:27.719 - ######## START OF CHUNK ######
15/12/2015 12:13:27.772 - > AUTH LOGIN
15/12/2015 12:13:27.833 - ######## END OF CHUNK ######
15/12/2015 12:13:27.887 - < 334 VXNlcm5hbWU6
15/12/2015 12:13:27.992 - ######## START OF CHUNK ######
15/12/2015 12:13:28.048 - > cmFjaGVsaG91c2VrY0BrYy5yci5jb20=
15/12/2015 12:13:28.108 - ######## END OF CHUNK ######
15/12/2015 12:13:28.161 - < 334 UGFzc3dvcmQ6
15/12/2015 12:13:28.265 - ######## START OF CHUNK ######
15/12/2015 12:13:28.319 - >
15/12/2015 12:13:28.373 - ######## END OF CHUNK ######
15/12/2015 12:13:28.427 - < 500 5.5.2 unrecognized command
15/12/2015 12:13:28.480 - bool CSMTPConnection::AuthLogin(SQLUINTEGER&, const TCHAR*, const TCHAR*): AUTH LOGIN authentication was unsuccessful.
15/12/2015 12:13:28.534 - ######## START OF CHUNK ######
15/12/2015 12:13:28.587 - > QUIT
15/12/2015 12:13:28.641 - ######## END OF CHUNK ######
15/12/2015 12:13:28.696 - < 221 2.3.0 dnvrco-oedge01 closing connection
15/12/2015 12:13:28.800 - bool CSMTPConnection::Connect(SQLUINTEGER&, const TCHAR*, CSMTPConnection::LoginMethod, const TCHAR*, const TCHAR*, int, const TCHAR*, int): An unexpected HELO/EHLO response was received.
15/12/2015 12:13:28.928 - bool CSMTPConnection:
isconnect(): Already disconnected from SMTP server, doing nothing.
AND
USING SENDGRID SMTP SERVER
15/12/2015 12:25:39.310 - Attempting to connect to host smtp.sendgrid.net on port 25, local bound address is (null)
15/12/2015 12:25:39.764 - Successfully connected to host smtp.sendgrid.net on port 25
15/12/2015 12:25:39.990 - < 220 SG ESMTP service ready at ismtpd0007p1las1.sendgrid.net
15/12/2015 12:25:40.044 - ######## START OF CHUNK ######
15/12/2015 12:25:40.097 - > EHLO uc-module
15/12/2015 12:25:40.156 - ######## END OF CHUNK ######
15/12/2015 12:25:40.340 - < 250-smtp.sendgrid.net
15/12/2015 12:25:40.340 - 250-8BITMIME
15/12/2015 12:25:40.340 - 250-PIPELINING
15/12/2015 12:25:40.340 - 250-SIZE 31457280
15/12/2015 12:25:40.340 - 250-STARTTLS
15/12/2015 12:25:40.340 - 250-AUTH PLAIN LOGIN
15/12/2015 12:25:40.340 - 250 AUTH=PLAIN LOGIN
15/12/2015 12:25:40.394 - ######## START OF CHUNK ######
15/12/2015 12:25:40.448 - > AUTH LOGIN
15/12/2015 12:25:40.501 - ######## END OF CHUNK ######
15/12/2015 12:25:40.692 - < 334 VXNlcm5hbWU6
15/12/2015 12:25:40.796 - ######## START OF CHUNK ######
15/12/2015 12:25:40.850 - > QkhTVm9pY2VNYWls
15/12/2015 12:25:40.904 - ######## END OF CHUNK ######
15/12/2015 12:25:41.134 - < 334 UGFzc3dvcmQ6
15/12/2015 12:25:41.238 - ######## START OF CHUNK ######
15/12/2015 12:25:41.291 - >
15/12/2015 12:25:41.344 - ######## END OF CHUNK ######
15/12/2015 12:25:41.535 - < 535 Authentication failed: Bad username / password
15/12/2015 12:25:41.589 - bool CSMTPConnection::AuthLogin(SQLUINTEGER&, const TCHAR*, const TCHAR*): AUTH LOGIN authentication was unsuccessful.
15/12/2015 12:25:41.650 - ######## START OF CHUNK ######
15/12/2015 12:25:41.703 - > QUIT
15/12/2015 12:25:41.757 - ######## END OF CHUNK ######
15/12/2015 12:25:41.810 - <
15/12/2015 12:25:41.864 - bool CSMTPConnection:isconnect(): An unexpected QUIT response was received.
15/12/2015 12:25:41.968 - bool CSMTPConnection::Connect(SQLUINTEGER&, const TCHAR*, CSMTPConnection::LoginMethod, const TCHAR*, const TCHAR*, int, const TCHAR*, int): An unexpected HELO/EHLO response was received.
15/12/2015 12:25:42.074 - bool CSMTPConnection:isconnect(): Already disconnected from SMTP server, doing nothing.
Again, I have verified the username and passwords are valid in outlook by sending through it. I have rebooted the IPO, stopped and started the UC Module, and stopped and started the VM service after every change in the VM client email tab. Has anyone had this issue before?
IPO 8.1.73
After I installed a patch on the UC module so it wouldn't fill up on log space, my VM to email quit working. I have tried several email accounts/ smtp servers and all of them are getting a error that "Authentication Failed or Unsuccessful" I have put the email addresses in outlook and have verified that the email address and passwords are valid from sending from there. The customer has their domain on google so I have even tried using aspmx.l.google.com since they are only sending to google accounts and it doesn't require auth. When I use that the customer only recieves a couple emails and they are usually 3-4 weeks old.
Here are the logs of a couple of the smtp servers and email addressed I have tried.
USING TIME WARNER SMTP SEVER
15/12/2015 12:13:27.245 - Attempting to connect to host mail.twc.com on port 587, local bound address is (null)
15/12/2015 12:13:27.397 - Successfully connected to host mail.twc.com on port 587
15/12/2015 12:13:27.451 - < 220 Welcome to Road Runner. WARNING: *** FOR AUTHORIZED USE ONLY! ***
15/12/2015 12:13:27.505 - ######## START OF CHUNK ######
15/12/2015 12:13:27.559 - > EHLO uc-module
15/12/2015 12:13:27.612 - ######## END OF CHUNK ######
15/12/2015 12:13:27.665 - < 250-dnvrco-oedge01 says EHLO to 67.52.230.242:64971
15/12/2015 12:13:27.665 - 250-AUTH=LOGIN PLAIN
15/12/2015 12:13:27.665 - 250-AUTH LOGIN PLAIN
15/12/2015 12:13:27.665 - 250-8BITMIME
15/12/2015 12:13:27.665 - 250-ENHANCEDSTATUSCODES
15/12/2015 12:13:27.665 - 250 STARTTLS
15/12/2015 12:13:27.719 - ######## START OF CHUNK ######
15/12/2015 12:13:27.772 - > AUTH LOGIN
15/12/2015 12:13:27.833 - ######## END OF CHUNK ######
15/12/2015 12:13:27.887 - < 334 VXNlcm5hbWU6
15/12/2015 12:13:27.992 - ######## START OF CHUNK ######
15/12/2015 12:13:28.048 - > cmFjaGVsaG91c2VrY0BrYy5yci5jb20=
15/12/2015 12:13:28.108 - ######## END OF CHUNK ######
15/12/2015 12:13:28.161 - < 334 UGFzc3dvcmQ6
15/12/2015 12:13:28.265 - ######## START OF CHUNK ######
15/12/2015 12:13:28.319 - >
15/12/2015 12:13:28.373 - ######## END OF CHUNK ######
15/12/2015 12:13:28.427 - < 500 5.5.2 unrecognized command
15/12/2015 12:13:28.480 - bool CSMTPConnection::AuthLogin(SQLUINTEGER&, const TCHAR*, const TCHAR*): AUTH LOGIN authentication was unsuccessful.
15/12/2015 12:13:28.534 - ######## START OF CHUNK ######
15/12/2015 12:13:28.587 - > QUIT
15/12/2015 12:13:28.641 - ######## END OF CHUNK ######
15/12/2015 12:13:28.696 - < 221 2.3.0 dnvrco-oedge01 closing connection
15/12/2015 12:13:28.800 - bool CSMTPConnection::Connect(SQLUINTEGER&, const TCHAR*, CSMTPConnection::LoginMethod, const TCHAR*, const TCHAR*, int, const TCHAR*, int): An unexpected HELO/EHLO response was received.
15/12/2015 12:13:28.928 - bool CSMTPConnection:
isconnect(): Already disconnected from SMTP server, doing nothing.AND
USING SENDGRID SMTP SERVER
15/12/2015 12:25:39.310 - Attempting to connect to host smtp.sendgrid.net on port 25, local bound address is (null)
15/12/2015 12:25:39.764 - Successfully connected to host smtp.sendgrid.net on port 25
15/12/2015 12:25:39.990 - < 220 SG ESMTP service ready at ismtpd0007p1las1.sendgrid.net
15/12/2015 12:25:40.044 - ######## START OF CHUNK ######
15/12/2015 12:25:40.097 - > EHLO uc-module
15/12/2015 12:25:40.156 - ######## END OF CHUNK ######
15/12/2015 12:25:40.340 - < 250-smtp.sendgrid.net
15/12/2015 12:25:40.340 - 250-8BITMIME
15/12/2015 12:25:40.340 - 250-PIPELINING
15/12/2015 12:25:40.340 - 250-SIZE 31457280
15/12/2015 12:25:40.340 - 250-STARTTLS
15/12/2015 12:25:40.340 - 250-AUTH PLAIN LOGIN
15/12/2015 12:25:40.340 - 250 AUTH=PLAIN LOGIN
15/12/2015 12:25:40.394 - ######## START OF CHUNK ######
15/12/2015 12:25:40.448 - > AUTH LOGIN
15/12/2015 12:25:40.501 - ######## END OF CHUNK ######
15/12/2015 12:25:40.692 - < 334 VXNlcm5hbWU6
15/12/2015 12:25:40.796 - ######## START OF CHUNK ######
15/12/2015 12:25:40.850 - > QkhTVm9pY2VNYWls
15/12/2015 12:25:40.904 - ######## END OF CHUNK ######
15/12/2015 12:25:41.134 - < 334 UGFzc3dvcmQ6
15/12/2015 12:25:41.238 - ######## START OF CHUNK ######
15/12/2015 12:25:41.291 - >
15/12/2015 12:25:41.344 - ######## END OF CHUNK ######
15/12/2015 12:25:41.535 - < 535 Authentication failed: Bad username / password
15/12/2015 12:25:41.589 - bool CSMTPConnection::AuthLogin(SQLUINTEGER&, const TCHAR*, const TCHAR*): AUTH LOGIN authentication was unsuccessful.
15/12/2015 12:25:41.650 - ######## START OF CHUNK ######
15/12/2015 12:25:41.703 - > QUIT
15/12/2015 12:25:41.757 - ######## END OF CHUNK ######
15/12/2015 12:25:41.810 - <
15/12/2015 12:25:41.864 - bool CSMTPConnection:
isconnect(): An unexpected QUIT response was received.15/12/2015 12:25:41.968 - bool CSMTPConnection::Connect(SQLUINTEGER&, const TCHAR*, CSMTPConnection::LoginMethod, const TCHAR*, const TCHAR*, int, const TCHAR*, int): An unexpected HELO/EHLO response was received.
15/12/2015 12:25:42.074 - bool CSMTPConnection:
isconnect(): Already disconnected from SMTP server, doing nothing.Again, I have verified the username and passwords are valid in outlook by sending through it. I have rebooted the IPO, stopped and started the UC Module, and stopped and started the VM service after every change in the VM client email tab. Has anyone had this issue before?