Hello, absolutely love Tek Tips and first time posting a thread... Installing an Avaya Server Edition Release 9.0 via Dell Poweredge R210 server as a Primary with Contact Recorder, One X, etc. all bells and whistles. Upgraded everything to the latest and greatest with no problems, but noticed I couldn't manipulate the voicemail to email SMTP settings via VM PRO . I've tried going in through the Web Manager and also through VM Pro Client on a separate laptop. The Preferences in VM Pro are grayed out and unable to be manipulated. Am I missing something? I've installed App Server Editions and never had this problem, I'm thinking it may be somewhere in Contact Recorder or perhaps Pro needs to be reinstalled? Thanks...
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Voicemail to Email 9.0 Server Edition - VM PRO Preferences - SMTP Grayed Out
- Thread starter corban71
- Start date
RodneyMcSnow
Technical User
Below is some helpful information regarding the install and set-up.
SMTP Configuration
Both the distributed voicemail and backup voicemail scenarios use the same mechanism for the information exchange between the servers. That mechanism uses the SMTP SSL/TLS communication between the Voicemail Pro servers. If the servers fail to connect using SSL/TLS over SMTP, then plain text communication is used.Note that this means that a server with Microsoft Exchange installed (such as an SBS server) cannot be used because Exchange replaces the SMTP service.
The following notes apply to both scenarios unless specifically stated as otherwise.
1. Install and Enable IIS
All the Voicemail Pro servers (central, distributed and backup) require IIS to be installed and enabled on the server before installation of the Voicemail Pro server software.
1. Start the Internet Information Services manager.
2. Right-click on the Default SMTP Virtual Server and select Properties.
3. Select the Messages tab. Deselect the Limit Message Size and Limit number of messages per connection options.
2. Configure Each Voicemail Pro Server for SMTP E-mail via IIS
Following installation of the Voicemail Pro server software, its should be configured for SMTP e-mail operation as follows:
a. By default the Voicemail Pro server installs defaulted to SMTP e-mail operation. However this should be checked.
1. Start the Voicemail Pro Client. Click icon preferences Preferences and select General.
2. Click the E-mail tab.
3. Verify that the MAPI settings are not enabled. .
4. Select the SMTP Sender sub tab. The first entry in the list must be configured for SMTP between the Voicemail Pro servers. Set the Domain and Server to the fully qualified domain name of the Voicemail Pro server.
config smtp sender
• For a Windows-based Voicemail Pro server, these e-mails will be received on port 25 by IIS and will be placed in its mail drop folder. To obtain the name, right-click on My Computer and select Properties. The Computer Name tab shows the information that should be used as Full computer name. The name must be used, IP addresses are not used.
computer name
5. Select the SMTP Receiver sub tab.
config smtp receiver external
• For a Windows based server, set the SMTP Receiver as External and set the Drop Folder address to be the IIS mail drop folder (usually C:\Inetpub\mailroot\Drop).
• Click OK.
6. Click icon save and make live Save & Make Live.
3. Verify that Port 25 is Not Blocked
Many firewalls block access to port 25 by default. Check that the firewall software on the server is configured to include VMProV5Svc.exe as an exception.
4. DNS Host Routing (Optional)
SMTP operation uses fully qualified domain names that need to be resolved to IP addresses by the network's DNS server. For name resolution, the hosts files on each server can be used. Note however that if this method is used, any changes to IP addresses of servers will need to be reflected in the file update. Locate the file C:\Windows\System32\drivers\etc\hosts and open it in a text editor such as WordPad. Add IP address and fully qualified domain name entries for each of the other Voicemail Pro servers.
Voicemail Pro Configuration
In all scenarios, each Voicemail Pro server should use the same basic configuration settings, ie. the same voicemail mode (Intuity or IP Office) and the same housekeeping settings.
IP Office Configuration
Configuring Centralized Voicemail Server Operation
1. The centralized Voicemail Pro server for the SCN and its central IP Office are configured as normal.
2. Each IP Office not hosting a distributed Voicemail Pro server is configured with the Voicemail Type set to Centralized Voicemail.
manager centralized voicemail
• The Voicemail Destination is set the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized Voicemail Pro server.
Configuring Distributed Voicemail Server Operation
1. The centralized Voicemail Pro server for the SCN and its central IP Office are configured as normal.
2. The Voicemail Pro server software is installed as normal any distributed Voicemail Pro server computer. The distributed Voicemail Pro server is not specifically configured as being a distributed server.
3. Each IP Office hosting a distributed Voicemail Pro server is configured with the Voicemail Type set to Distributed Voicemail.
manager distributed voicemail
• The Voicemail Destination is set to the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized Voicemail Pro server.
• The Voicemail IP Address is set to the IP address of the computer running the distributed Voicemail Pro server for the IP Office.
Configuring Backup Server Operation
1. The Voicemail Pro server software is installed as normal on the backup server computer. The Voicemail Pro server is not specifically configured as being a backup server.
2. The central IP Office hosting the primary Voicemail Pro server is configured with the IP addresses of both the primary Voicemail Pro server and the backup Voicemail Pro server.
manager backup server address
3. The other IP Offices are configured for centralized or distributed voicemail as normal.
Check the Server Connections
1. Check Connection to the Central Server
In the following tests, remember to use the fully qualified domain name of each server.
a. Ping Test
Make a ping from the server to the central server, for example ping vmpro1.example.com. You should see a series of 4 successful replies from the server.
b. Telnet Test
Make a telnet test from the server to the central server, for example telnet vmpro1.example.com 25. You should receive a response from the e-mail server within IIS. Enter quit to close the telnet connection.
2. Check Connection from the Central Server
Repeat the ping and telnet tests, this time from the central server to the backup or distributed server.
Checking Status with the Voicemail Pro Client
When connected to a Voicemail Pro server using the Voicemail Pro client, the client title bar will display the role of that Voicemail Pro server; Centralized Voicemail, Backup Voicemail or Distributed Voicemail.
client centralized
When connected to the backup Voicemail Pro server, if it is the active server, the title will have changed from Backup Voicemail to Backup Voicemail (Live).
When connected to the centralized Voicemail Pro server, the Distributed Voicemails folder can be selected to display details of the distributed servers and the state of the connection with each. The Result will be either:
• In Progress
The servers are synchronizing information via SMTP.
• Up-To-Date
The servers are synchronized.
SMTP Configuration
Both the distributed voicemail and backup voicemail scenarios use the same mechanism for the information exchange between the servers. That mechanism uses the SMTP SSL/TLS communication between the Voicemail Pro servers. If the servers fail to connect using SSL/TLS over SMTP, then plain text communication is used.Note that this means that a server with Microsoft Exchange installed (such as an SBS server) cannot be used because Exchange replaces the SMTP service.
The following notes apply to both scenarios unless specifically stated as otherwise.
1. Install and Enable IIS
All the Voicemail Pro servers (central, distributed and backup) require IIS to be installed and enabled on the server before installation of the Voicemail Pro server software.
1. Start the Internet Information Services manager.
2. Right-click on the Default SMTP Virtual Server and select Properties.
3. Select the Messages tab. Deselect the Limit Message Size and Limit number of messages per connection options.
2. Configure Each Voicemail Pro Server for SMTP E-mail via IIS
Following installation of the Voicemail Pro server software, its should be configured for SMTP e-mail operation as follows:
a. By default the Voicemail Pro server installs defaulted to SMTP e-mail operation. However this should be checked.
1. Start the Voicemail Pro Client. Click icon preferences Preferences and select General.
2. Click the E-mail tab.
3. Verify that the MAPI settings are not enabled. .
4. Select the SMTP Sender sub tab. The first entry in the list must be configured for SMTP between the Voicemail Pro servers. Set the Domain and Server to the fully qualified domain name of the Voicemail Pro server.
config smtp sender
• For a Windows-based Voicemail Pro server, these e-mails will be received on port 25 by IIS and will be placed in its mail drop folder. To obtain the name, right-click on My Computer and select Properties. The Computer Name tab shows the information that should be used as Full computer name. The name must be used, IP addresses are not used.
computer name
5. Select the SMTP Receiver sub tab.
config smtp receiver external
• For a Windows based server, set the SMTP Receiver as External and set the Drop Folder address to be the IIS mail drop folder (usually C:\Inetpub\mailroot\Drop).
• Click OK.
6. Click icon save and make live Save & Make Live.
3. Verify that Port 25 is Not Blocked
Many firewalls block access to port 25 by default. Check that the firewall software on the server is configured to include VMProV5Svc.exe as an exception.
4. DNS Host Routing (Optional)
SMTP operation uses fully qualified domain names that need to be resolved to IP addresses by the network's DNS server. For name resolution, the hosts files on each server can be used. Note however that if this method is used, any changes to IP addresses of servers will need to be reflected in the file update. Locate the file C:\Windows\System32\drivers\etc\hosts and open it in a text editor such as WordPad. Add IP address and fully qualified domain name entries for each of the other Voicemail Pro servers.
Voicemail Pro Configuration
In all scenarios, each Voicemail Pro server should use the same basic configuration settings, ie. the same voicemail mode (Intuity or IP Office) and the same housekeeping settings.
IP Office Configuration
Configuring Centralized Voicemail Server Operation
1. The centralized Voicemail Pro server for the SCN and its central IP Office are configured as normal.
2. Each IP Office not hosting a distributed Voicemail Pro server is configured with the Voicemail Type set to Centralized Voicemail.
manager centralized voicemail
• The Voicemail Destination is set the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized Voicemail Pro server.
Configuring Distributed Voicemail Server Operation
1. The centralized Voicemail Pro server for the SCN and its central IP Office are configured as normal.
2. The Voicemail Pro server software is installed as normal any distributed Voicemail Pro server computer. The distributed Voicemail Pro server is not specifically configured as being a distributed server.
3. Each IP Office hosting a distributed Voicemail Pro server is configured with the Voicemail Type set to Distributed Voicemail.
manager distributed voicemail
• The Voicemail Destination is set to the Outgoing Group ID of the H323 trunk to the central IP Office hosting the centralized Voicemail Pro server.
• The Voicemail IP Address is set to the IP address of the computer running the distributed Voicemail Pro server for the IP Office.
Configuring Backup Server Operation
1. The Voicemail Pro server software is installed as normal on the backup server computer. The Voicemail Pro server is not specifically configured as being a backup server.
2. The central IP Office hosting the primary Voicemail Pro server is configured with the IP addresses of both the primary Voicemail Pro server and the backup Voicemail Pro server.
manager backup server address
3. The other IP Offices are configured for centralized or distributed voicemail as normal.
Check the Server Connections
1. Check Connection to the Central Server
In the following tests, remember to use the fully qualified domain name of each server.
a. Ping Test
Make a ping from the server to the central server, for example ping vmpro1.example.com. You should see a series of 4 successful replies from the server.
b. Telnet Test
Make a telnet test from the server to the central server, for example telnet vmpro1.example.com 25. You should receive a response from the e-mail server within IIS. Enter quit to close the telnet connection.
2. Check Connection from the Central Server
Repeat the ping and telnet tests, this time from the central server to the backup or distributed server.
Checking Status with the Voicemail Pro Client
When connected to a Voicemail Pro server using the Voicemail Pro client, the client title bar will display the role of that Voicemail Pro server; Centralized Voicemail, Backup Voicemail or Distributed Voicemail.
client centralized
When connected to the backup Voicemail Pro server, if it is the active server, the title will have changed from Backup Voicemail to Backup Voicemail (Live).
When connected to the centralized Voicemail Pro server, the Distributed Voicemails folder can be selected to display details of the distributed servers and the state of the connection with each. The Result will be either:
• In Progress
The servers are synchronizing information via SMTP.
• Up-To-Date
The servers are synchronized.
- Thread starter
- #3
The references to IIS are of no use whatsoever to a server edition or applications server that is running on Linux.
the Linux servers should have an smtp server installed & active by default so I am not sure why you cannot adjust these settings.
The only think I can think of is that your VM-Pro client is not logged on or is an incorrect version.
I have only configured Distributed VM Once, that was using applications servers@ each end & was a simple matter of correctly adding the server as the 1st entry in the SMTP settings on each site
A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear
the Linux servers should have an smtp server installed & active by default so I am not sure why you cannot adjust these settings.
The only think I can think of is that your VM-Pro client is not logged on or is an incorrect version.
I have only configured Distributed VM Once, that was using applications servers@ each end & was a simple matter of correctly adding the server as the 1st entry in the SMTP settings on each site
A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear
- Status
