Voicemail Ring no Answer

[dizzyphil]

IP 500 4.2.17, vm pro 4.2.30. Call voicemail you get ring no answer to infinity. these are my errors.
151277924mS CMTARGET: 1.15.1 1611 Q931 Trunk:1 CHAN=1: TimerExpired cause=CMTCCongestionRetry
151278924mS CMTARGET: 1.15.1 1611 Q931 Trunk:1 CHAN=1: TimerExpired cause=CMTCCongestionRetry
151279924mS CMTARGET: 1.15.1 1611 Q931 Trunk:1 CHAN=1: TimerExpired cause=CMTCCongestionRetry
151280924mS CMTARGET: 1.15.1 1611 Q931 Trunk:1 CHAN=1: TimerExpired cause=CMTCCongestionRetry

anyone have any ideas? License is good, no firewalls, all ports have been verified open. Reboot 500, vm works for about 10 minutes then ring no answer.

Dizzy

ACA-IP Office Implement
ACS-IP Office Implement

 

[TomMills]

when it is ringing no answer can you still get into mailboxes?

"There's a dog in the New Zealand section

 

[dizzyphil]

no sir. any type of connection gives ring no answer.

diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[TomMills]

take the voicemail server off the network then ping its address to check for a duplicate.

"There's a dog in the New Zealand section

 

[dizzyphil]

no duplicate

diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[Bas1234]

Do you left the VMPro client open, and logged in a second time thru RDP?

Better use VNC, and close the VMPro Client

___________________________________________
It works! Now if only I could remember what I did...
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[dizzyphil]

there was an RDP, but I closed it through dos. TSCON 0/dest:console is the command I used.

diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[dizzyphil]

7/1/2009 2:14:37 PM 8 The following system resources are all in use:
Voicemail Channels
7/1/2009 2:14:46 PM 5 Attempt to use a feature for which no license is installed.
License Type: CCR CCC UPG
7/1/2009 2:14:46 PM 5 Attempt to use a feature for which no license is installed.
License Type: CCR SUP

this is out of system status, it climbs as one calls voicemail

diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[Bas1234]

Don't worry the CCR error, but how many calls do you get at the same time...and how many vm ports do you have?

Do you have a AA programmed? If you don't use "Queue Position" the you can tick "Synchronize calls" on the huntgroup in the AA tab. All callers in that Queue will hear the same message at the same time so then it will only use 1 vm channel.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dizzyphil]

4 ports of voicemail. there are no busy signals into voicemail, all ring no answer.

diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[Bas1234]

Stop/Start the 2 VMPro services check with *17 if it runs again, mostly this problem occurs when you leave the VMPro Client open and give the IPOffice a reboot thru the Manager.

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[dizzyphil]

have done that as well. I have some hands on site right now. we may have the fix. it is working right now and I have a ticket open with avaya the past couple of days. if this works, I will give you guys the results.

diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[dizzyphil]

LAN port went bad on back of IP 500. <go figure>

Using the WAN port until we replace the 500. Only 3 weeks old too.

What made this odd is, could ping unit, all adjunct software, pmp, ccc, etc,.. were still working. Only VM would not. Went to the WAN port and all came up with no hiccups.

diz

ACA-IP Office Implement
ACS-IP Office Implement

 

[Bas1234]

Sounds very strange to me....

___________________________________________
It works! Now if only I could remember what I did...
___________________________________________

 

[TomMills]

weird you say that.

i swapped a unit out the other day because voicemail was stuttering. Literally swapped everything, all cables, switch ports, rebuilt voicemail server, still same problem.

Asked if they had been having phone manager problems too? "yes, but we forgot to mention it"

moved everything onto the WAN port, instant fix. so i swapped the unit out.

Its always the last place you look eh!

"There's a dog in the New Zealand section

 

[amriddle01]

lol, you could have mentioned that at the beginning

ACS - IP Office Implement

"I'm just off to Hartlepool to buy some exploding trousers

 

[TomMills]

yeah yeah, i totally forgot and he sorted it pretty quickly

Sorry Diz

"There's a dog in the New Zealand section

 

[dizzyphil]

No problem. I have always appreciated the support and knowledge here. I always find something new. It is just odd the port would do that. I did speak with "God" and they said there is a batch of 500's that may have this problem. The only problem is, no one is sending in the SN off the back of the units to figure out the batch run. Keep an eye out.

thanks for all the suggestions

dizzy

ACA-IP Office Implement
ACS-IP Office Implement

 

[tlpeter]

I have had this too
Attached 5 phones and worked well
Attached all phones (30) and the lan port stopped working
I could ping but nothing else happend

I looks like it is overloaded and then it stops working

ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
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Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[TomMills]

Phil it must be a pretty big batch, you say yours is new, ours was at least 2 years old.

unless you got one that had been on the shelf for a while.


"There's a dog in the New Zealand section