Voicemail quality assurance

[aaahvaya]

Hey guys,

i'm new to the voicemail world i have an intuity audix. Wondering what you admins do on a daily basis for quality assurance. Are there any reports and stuff that you can check just to see if all is well apart from the usual alarms and error reports. thanks.

 

[orypecos]

I would advise u to go to log into the INtuity using the 'SA' password and go to 'voice system adment' at the bottom of the page and enter on 'system monitor'. If u have a Definity pbx all the channels should have about the same number of calls.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[donbott]

I do "list measurments Load Day " once a week to check the ports and total usage, and "Disp Admin" to check for sub's over their threshhold, break-in attempts, that sort of thing.


DonBott

take two of these and call me in the morning

 

[tkinney]

This isn't daily but if you have call accounting like I do, don't forget to periodically delete old records, I learned this the hard way! Also, do a system reboot every 90 days or so. In fact, I beleive the reboot is a requirement from AVAYA.

Tina

 

[orypecos]

The reboot is said to be 'advisable' by Avaya. That is cuz if it was 'required' then Avaya would have to do it at no charge. If the Intuity is a Mach 5 Intuity, then it will usually run for months without problem, but a time update and gracefull reboot is advised every month. But don't let the Mach 5 Intuity run for 248 days cuz it will lock up. It is a known problem, but for some reason Avaya won't bother to fix it. AVaya fixed the 248 day problem for older Intuitys and that is why I have seen them run for years without a reboot. Although that is not advised.
The 248 days indications are the Intuity will not take calls even though there are no alarms. Calling to the INtuity only gets a ring no answer.

Da-vi'do

P.S. A message to all,if you want to get the best response to a question, please read FAQ222-2244 first. Also give the type & version of your voice mail & pbx system & preview your post to make sure it is complete & understandable. Be aware that if u don't answer a question, I usually will not continue to help u.

 

[aaahvaya]

thank you for the hints everyone. orypecos you say that i should have the call balanced on the voicemail ports? I'm seeing that only the first 2 channels are ever hit. Is this due to low volume or is it supposed to balance throughout evenly? Also my last channel is "foos" how would you fix that.

thanks in advance.

 

[orypecos]

If your Intuity is connected to a Definity, then the calls to each channel should be approx the same.
Do the other channels say 'inservice'?
To attempt to bring the 'foos' channel back in service go to 'Cust service ADment', then 'Diagnostics', then 'diagnose' the channel in trouble.
Check to see if the hunt group in the pbx is set up for 'ucd' to make the calls go to each channel equally.