Voicemail Pro with tags wrong button pressed

[critchey]

I have a customer that has around 15 different auto attendants for 15 different "companies". They have 800 numbers for each company, with the same people answering phones for all the companies, that goes through the companies AA and tags the call when transferred so they know how to answer the call. All of this works just fine as expected.

This is what he is hoping to do (I cant think of a good way of doing it).

Customer calls into Company B and selects sales but ends up really being a service call. When the sales person transfers the call to service the call is still showing that they selected sales. So they want to change the tag during the transfer. The only way I could think of doing this was to have a module with a transfer to the correct destination that changes the tag. The issue is say 6 options for 15 auto attendants means they would need 90 modules and 90 shortcodes to accomplish this which obviously would be complicated for the people answering the phone. I told him already the only way I could think of doing it would be very complex and not sure there is a good way to make it easy.

Can anyone think of a simple way (simple for users I don't mind the programming) to accomplish this?

The truth is just an excuse for lack of imagination.

 

[intrigrant]

Create a shortcode like *8XXX/Voicemail Collect/N
Create a module for each groupnumber N with a transfer to the appropriate group withe the right TAG.

 

[critchey]

See that is the thing they don't just want the group they want the tag for the business. So it cant just say "sales" it needs to say "ABC Sales". This then requires 90 or so modules and shortcodes.

The truth is just an excuse for lack of imagination.

 

[intrigrant]

Can anyone think of a simple way (simple for users I don't mind the programming) to accomplish this?

Looks simple enough and you do not mind the programming you said, so go for it!

 

[critchey]

Ya I started to program it and he did not like it having 90 shortcodes they have to use. I can't think of a better solution just figured Id ask since a lot of guys on here can do some amazing things with VM pro. I get the feeling they are just stuck either having to go with that many shortcodes or compromise. I did say we could have a generic "Wrong Button" tag then we would only need 6 or so shortcodes to go to correct group. I get the feeling that is what they will settle on.

The truth is just an excuse for lack of imagination.