Voicemail Pro Server Issue - Not creating User mailbox when created in IPO

[Flatts]

Have a site with an 8.0(66) IP Office and Voicemail Pro on a customers server.

Issue is that when a new user is created, the voicemail pro is not creating a mailbox. This site uses a large amount of virtual mailboxes, so it may be a limit issue ? They have about 846 mailboxes currently. I haven't been able to find documentation on a user limit yet.

I have checked on the server and the folder for the new user is not being created. I tried some test users with different extensions as well. Same result.

Any thoughts ? Thanks !!

Avaya/Norstar/BCM/Cisco Telephone System Tech

 

[joe2938]

stop and restart the voicemail pro services, this should resolve the issue

 

[teletechman]

Last I knew 500 or so MBs was the limit for that release.
Mike

 

[Flatts]

Thanks for the responses.

The customer rebooted their server last night and the missing mailboxes came up.

They've had this issue before apparently, and would like a solution. I checked out some documentation, and the best I found said "no limit". I've heard there is a hidden limit.

Avaya/Norstar/BCM/Cisco Telephone System Tech

 

[teletechman]

It is a limitation of the IPO not the VM server, the IPO only allows so many extensions so that will limit the MBs.
Mike

 

[joe2938]

a stop and restart would have worked as well as suggested earlier