Can someone help me please. A customer has 6 channels of ISDN and all incoming calls are recorded and go through an Auto Attendeant. How many voicemail ports do they need? Does a call being recorded through an AA use 2 ports simultaniously? When does the AA drop the port?
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Voicemail Pro ports
- Thread starter IPcruiser
- Start date
jconrad0305
Programmer
when a call is being recorded it requires a port. when a call is in any kind of call flow then it also requires a port. i would recommend atleast 12 but 16 would be better depening on who may users
intrigrant
Systems Engineer
It depends on the number of possible simultanous calls coming in.
If you have 6 channels and all call MUST be recorded AND all calls go through the AA then you need 12 ports for VM Pro.
IF there are never more then 4 lines busy at the same time then 8 ports will do unless external calls must be recorded, then you need 10 ports.
A basic VM Pro license gives you four ports and you can buy addiditions license for 2, 4,8 or 16 additional ports.
If you have 6 channels and all call MUST be recorded AND all calls go through the AA then you need 12 ports for VM Pro.
IF there are never more then 4 lines busy at the same time then 8 ports will do unless external calls must be recorded, then you need 10 ports.
A basic VM Pro license gives you four ports and you can buy addiditions license for 2, 4,8 or 16 additional ports.
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