Voicemail pro outcalling

[Zandolee]

Hi guys,

Just recently setup a call center for a customer and they want that a user calling into the call center be able to press a button to leave their phone number. When they do this, the system should call the customer back when their queue number reaches to 1. Is this possible using voice mail pro? I have never heard of this happening but they insist that other companies have this ability and they want their call center to function this way. Any help or pointers, docs anything will be greatly appreciated.
Thanks

 

[sizbut]

No, its not possible. It would require the Voicemail Pro to constantly monitor the length of all queues and be able to trigger actions based on the results - it doesn't do either.

Also once the caller leaves the queue they don't have a queue position, if they return it would be to the back of the queue.

The better solution is to take their number and when agents are idle have them make the callbacks if any. Linking the queued callflow to a campaign callflow would be great for that.

Stuck in a never ending cycle of file copying.

 

[amriddle01]

They should have done a little research if this was an absolute requirement, because this can't be done with VM Pro, silly them

 

[Zandolee]

amriddle if you think that was silly, they also wanted me to make the queue length infinite, as in unlimited number of callers in the queue.... thing is they only have 8 lines! Some sales rep along the way told them that this was possible!

 

[tlpeter]

Now it is your job to be nice to the customer and tell them this.
Put all the responsibility back to the sales rep

BAZINGA!

I'm not insane, my mother had me tested!