Voicemail Pro Assisted Transfer Action from Still Queued call flow

[kslusher123]

Has anyone else run across this...I have a hunt group with a queued and still queued announcement with a test condition of in queue for more than 5 minutes it plays recording giving the caller the option to press 1 to be transferred to another group or do nothing and remain in the queue. I have built an assisted transfer action for the press 1 option linking the busy/no answer result back to the queue. When I test this action the call never gets put back into the queue instead the call just disconnects. Is it even possible to do what I'm trying? I'm testing this on a 9.0 system using vmpro.

 

[amriddle01]

By going to the other group they have left the queue and started ringing another, you can't put them back in. You need to give them the option to break out or remain in the queue, you can't do both

 

[hairlessupportmonkey]

transfer to $ACD should work.

ACSS - SME
General Geek

 

[amriddle01]

You can't be in 2 queues at once Sean

 

[hairlessupportmonkey]

this is true.

ACSS - SME
General Geek