Voicemail Msg says on the phone when they are not

[m0zart]

Any idea why the Octel mail box's out going message says they on the phone when they are not?

I am thinking it's a setup issue, since multiple users are having the same issue.

Thanks.

 

[doktor]

Hi M0zart

Please, what OCTEL voice mail system are you using??

doktor

 

[m0zart]

Sorry about that... It is the Octel 250 Aria 3.1

Thanks.

 

[KenMeans]

need to know what kind of PBX as that is what is sending the code for the type of call or menu 6.2 for inband is setup wrong.