Voicemail Issue 1

[acollard83]

I have an issue on our IPO. Release is 9.0.829 with VM Pro on a Windows Server, 2008 R2. The issue is VM answer, when someone calls my line, it just rings and rings, usually the caller gives up and hangs up. If I am on the line, (I have 3 CA's, one is reserved) the second CA just rings forever, I have only tested to 75 seconds. I have had to change my CA's to 2 with reserving the last CA in order to have callers go to VM if I am on the line. I also now have to remember to hit DND if I walk away from my desk or no call goes to VM. My no answer time is set to 20 seconds. It is also only my extension that has the issue.

 

[Telecomboy]

Press *00 from your phone. This will cancel any forwarding that might have accidentally been activated. Then press *18 (turns voicemail on). Then retest.

 

[acollard83]

Did not resolve.

 

[holdmusic34]

Then it's locked off in user rights and you need to program it in manager.

We want to see Fraulein Maria.

 

[acollard83]

No user rights are applied. The voicemail does pickup if I have DND on and if I am on a call now that I removed the third CA and the last is reserved or if I hit the to VM softkey on my phone. It is just when I am not at my desk and someone calls in.

 

[acollard83]

I just figured it out by watching a monitor trace on an inbound call. It was Call Coverage. Thanks all for your help.

20:38:59 957436504mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: TimerExpired cause=CMTCNoAnswerTimeout
20:38:59 957436504mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: Retarget NOANSWER EXCEPTED=00000001 ValidTargets=1
20:38:59 957436504mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: Retarget on target_cfg_user=Adam
20:38:59 957436505mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: ADD USER: Adam depth=1 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeDefault) incl(0x1) excpt(0x1), allow_redir(1) remote=00000000 simult 0 (0)
20:38:59 957436505mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: Set Coverage HG NULL->Main (USER Adam)
20:38:59 957436505mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: VM targeting failed. Remaining on final target Adam
20:38:59 957436506mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: AddHGTargetCoverage Main
20:38:59 957436506mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: ADD USER: Adam depth=2 disallow_cw=0 dnd=0 real_call=1 group_call=0 type(CMNTypeCoverage) incl(0x1) excpt(0x3d), allow_redir(0) remote=00000000 simult 0 (0)
20:38:59 957436506mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: Main: Not using 7516: DND
20:38:59 957436506mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: GetNoAnswerTimer:20
20:38:59 957436506mS CMTARGET: 9.5.1 410 Q931 Trunk:9 CHAN=23: GetNoAnswerTimer:20

 

[derfloh]

You are calling into a group not to your user. Check the group voicemail settings.

 

[acollard83]

It was not calling into a group. What was happening is the coverage group was set so it was continuing to ring. I just removed the coverage group and everything started working properly.

 

[derfloh]

Oh yes... From the docs (as far as I remember): The coverage group will ring in situations where voicemail would have answered the call.