Voicemail in groups

[Beefy80]

I have a problem with Voicemail for my main hunt group. We want voice mail only on out of hours (which is set on a time plan) but this seems to be harder than I thought.

The call can either come in via a DDI number or through an Auto-attendent so I need to cater for both of these methods.

Currently....
In day mode I have 3 users that answer the phone and if they dont answer the call overflows to another group (overflow time 30 secs) Queuing is enabled and the timeout is 999 as I do not want the queuing messages. Voicemail disabled.

At night I have a night reception group which the 3 users are memebers of, this is set in the NightService Fallback Group of my day reception. This group has voicemail enabled and Queuing disabled. However if the 3 users have taken them self out of group the call simply gets cut off rather than getting put into the voicemail. I'm not sure if this just effects the group if the call is transfered from the AA (I use Transfer not Assisted Transfer (did try assisted transfer but the users were getting confused with the internal type ring that it uses)) that we have or DDI.

I have some ideas of my own how to do this but I'm sure someone has done this before and can tell me the best way. I'm on 2.1 (31)

Thanks
James

 

[Ragnorak]

You could try a "Route Call By Status" action in front of the Queued action for the Hunt Group. Direct the "Out of Hours" to a "Leave Mail" Action and this would avoid needing to redirect to a Night Service Fallback Group.