Voicemail for Hunt Group

[chiacomo]

I'm hoping someone can help me.

We've got an old Definity G3V5 (no call center features, vectors etc). Also have a Definity Audix.

Currently have a customer service automated attendant that answers extension 4203. The extension is set up on an X port, and covers to VM. Callers then get an option to leave a message or speak to someone in customer service.

If the callers chooses to speak to someone, they're transfered to a UCD-MIA hunt group (x4400) with several customer service agents in it.

The problem is that's as far as it goes; we'd like the caller to be transferred to voicemail if no one in the hunt group answers, but I can't figure out how to make it happen.

Any ideas?

Thanks for your help!

-C.

 

[ezncool]

I dont think you can do that without vectoring. but i've been wrong many times.



ezncool
You cannot solve problems with the same
type of thinking that created them.
-Albert Einstein