Voice Mail - What am I forgetting?

[marker2001]

Old MICS with an older voicemail (looks just like the MICS box)

The system has been up and running forever, table one, greetings 1 - 4, answer on 4th ring and all was working.

Then last week the system started answering with the system manager box (100).

I can't figure what got changed. I have a RAD connection, so it's an easy fix but can anyone give me a clue where to look?

I can't find what is pointing at that box.

Any ideas?

TIA.

- Mark

 

[DBrewsky]

Make sure ANSWER LINES is set to YES under Feature 982.

 

[senk1s]

100 = gen dely (usually tied to attendant phone) that is cfna/cfb to vm
or some other phone (with no mailbox), where the line is ringing is sending the call to vm

 

[cook1082]

Check the AA/lines are still at 4 rings.

 

[RikRodgers]

I run into this a lot at one particular customer site. Make a list of all the ringing sets, and then have someone on site go to each of these phones and press f#4.

 

[RikRodgers]

Oops. Is the system answering to MB100 right away, or after 4 rings?

 

[bigcat919]

Also make sure the recept. phone is not forwarded to v/m. And have forward no answer on recept. phone be more rings that what A/A is set for.