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VMPro to SMTP Email error

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jml2665

Vendor
Joined
Mar 8, 2005
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828
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GB
Anyone ever seen this one? It's logged in the event viewer each time VMPro attempts to alert a user via email. No IMS, just simple SMTP

EasyMail SMTP Error! 550 5.7.1 Missing purported responsible address
 
yes, under control panel/ip office voicemail pro
click SMTP Email Settings Tab
Enter your mail server ip address
open voicemail pro client
administration
preferences
general
MAPI tab
make sure SMTP is the one checked

it is really that easy.
 
I think you must also put a name in the in the first tab under the control panel to in order for it to send. I remember hearing this before that it wont send unless there is something in there. I alway just put Voicemail@xyz.com
 
thanks you two, but I just got an update from my customer. This has been fixed, the customer had installed/enabled some SPAM filters and Exchange filters about the same time they started to have this issue. He backed out these filters and all is well now. He now knows to check those filters and next time he installs them add the proper credentials for those filters
 
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