Vmail coverage for switchboard

[dynamos2000]

Right now the hours for our operator are 8-5. If the switchboard is in night mode, pressing 0 gives a busy.

I'm trying to get callers who press 0 when the switchboard isn't available to route to voicemail but so far I haven't had any luck. Since no luck playing with vectors (if time of day... then route to XXXX (ext w/ voicemail) with coverage Y) , I tried changing the night service field on our trunk groups but no luck there either (using a vdn that hits a vector that routes to XXXX w/ coverage Y).

Any advice? thank you

 

[dynamos2000]

... she may not be pressing night so let me remove the obvious before I waste your time. I took it for granted that this is what she was doing.

 

[dynamos2000]

I added a trunk-ns button to ensure we were in night mode but regardless I get a busy.

 

[jordy5535]

You need to set a night destination on your listed-directory-number screen or tenant partition screen (S8X00)depending on your Definity version. Have the night destination be the lead number to your Audix hunt group and have the audix mailbox extension be the same extension as your LDN.

 

[dynamos2000]

I'm not keen at all on the tenant related stuff but I found a easier solution.

I had to move the goto command before the route to digits with coverage. (swap lines 2 and 3..duh....) anyway, thanks for your help!

01 collect 4 digits after announcement 8888 for none
02 goto step 9 if digits = 0
03 route-to digits with coverage y
04 goto step 9 if unconditionally
05
06 stop
07
08
09 messaging skill 50 for extension 1200