VM Pro vs Embedded (Essentials) Best Practices

[maxse]

Where do you set the limit for upgrading to Voicemail Pro, an example would be a system with 30-40 users who doesn't need call recording, conference bridge or campaigns. Would they still qualify for Embedded Voicemail?

Is their a maximum amount of seats you would use for embedded?

 

[NLPeterK]

Depends on what you do use the system for. I have sites like that with just embedded, but users don't use personal vm. They only use the vm outside office hours for group voicemails and the occasional queued message. Those sites do have 2 extra channels btw.

Important question is also how much inbound capacity they have. If you have 30/40 users working on a 4x BRI or equivalent, chances are they won't have many calles hitting voicemail anyways, even with personal vm.

It's never really black or white, all depends on capacity and/or expected voicemail use

 

[Greybeard191]

port capacity is only one piece of the puzzle... the bigger piece is usually the functionality they want. At least in my experience

GB

 

[maxse]

I completely agree with the above:

Ports: Completely depends on the business usage, if they are utilizing the AA over a full PRI then they will need 8+ ports or so. But the smaller customer who has a receptionist answering the calls and 20-30 seats may be able to get by with 4-6 ports.

Functionality: This is pretty cut and dry, if they need call recording, custom call flows, campaigns etc. then VM Pro is required.

Capacity: Here is my question...If we know the customer doesn't need any of the VM Pro features (above) and will be ok with 6 ports (35 seats over PRI) can we use embedded without issues?

 

[NLPeterK]

I believe you can!

Nice thing is, you can always start with embedded (and not do the big investment) and later switch over to Pro.

 

[Telecomboy]

I have a client that has a PRI, 35 users, and 4 ports of embedded mail. They have no issues. They are not a high call volume business so it works great for them.