Vista reboots, not shut down 1

[jferrante]

I service an HP Vista Business machine that will reboot when told to shut down. Stand alone PC connected to a cable modem. No other network involved.

Any thoughts?

Thanks

 

[linney]

Try Safe Mode, any difference?

Also while in Safe Mode you can select "No Automatic Restart" for a once only boot option (at least I think it is once only)?

Or you can permanently disable it via Startup and Recovery options in System Properties (Advanced System Properties).

See if it will give you a BSOD with error details.

You can also check the Event Viewer for errors (ignore the usual ones attributed to being in Safe Mode, or check it out before you play with Safe Mode.

This is a handy Shutdown trouble guide too (XP related but useful).

http://www.aumha.org/a/shtdwnxp.htm

"Windows XP Restarts When You Try to Shut Down Your Computer (Q311806)"

http://support.microsoft.com/support/kb/articles/q311/8/06.asp

 

[jferrante]

Thanks for the tips and links.