Virus Scan 7.1 perfoms rollback at end of installation

[Moggs]

Any help here appreciated.
OS= XP Pro SP1 (all patches prior to SP2 installed)
When performing a manual installation of Mcafee Virus Scan 7.1 the installation appears to go ok, files are copied to the correct folders etc, services appear to start. When the status bar reaches the end of the install the installation routine goes straight to "rolling back actions" and proceeds to uninstall itself, at the end it asks if you want to update the dat files and then closes - no software to be seen. All the event logs items state "installation succesfull"
I have tried various things down to stripping out registry entries, removing installshield/temp files, disabling system restore, trying an older/newer version (same result).
The only process left running at the end is the Mcafee framework.
Mcafee themselves are not much help - they suggested it was a conflict with software that is not installed on this machine and then suggested that I should install the software that they think causes problems.
Again any suggestions welcomed as I have spent several hours here and on google to no avail.

 

[DTracy]

Moggs;
Read your task settings on the ePO server, they may be set to remove the software instead of ignore.



Best Regards,
David Tracy

 

[Moggs]

Thanks for that but this is a stand alone install.

 

[jbrackett]

Moggs,

I ran into this on a few machines when we first pushed VScan 7.0 Enterprise. The fix was to completely uninstall (even the registry entries), then reinstall.

Check the faq “Preparing a Microsoft Windows NTFS workstation for reinstallation of VirusScan” “faq38-5376” for complete directions. They may vary some, but I think they’re pretty complete.

_{"The Crystal Wind is the storm, and the storm is data, and the data is life. You have been slaves, denied the storm, denied the freedom of your data. That is now ended; the whirlwind is upon you . . . . . . Whether you like it or not."}

^{"Trent the Uncatchable" in The Long Run by Daniel Keys Moran}

 

[Moggs]

Jbrackett, thanks for the suggestion - unfortuantely I have already tried this (most of the reg entries were not present and none of the dll's.) - I removed all registry entries
Any other suggestions welcomed.

 

[Moggs]

After trawling through the Mcafee diagonistic tools log files I found this. This is the only instance of anything failing and it is just before the rollback starts.
Anyone have any ideas.
thanks in advance

Action start 10:22:36: InstallFinalize.
MSI (s) (B8:FC): User policy value 'DisableRollback' is 0
MSI (s) (B8:FC): Machine policy value 'DisableRollback' is 0
Action 10:22:37: RollbackCleanup. Removing backup files
MSI (s) (B8:FC): Creating MSIHANDLE (142) of type 790536 for thread 3068
SOFTWARE\Microsoft\Microsoft SQL Server Setup.{66563AD8-637B-407F-BCA7-0233A16891AB}
Start custom action DeferProperties
Start custom action SetProductNameInstance
Failed to delete registry property : InstanceName
Failed to delete registry property : Collation
Failed to delete registry property : InstanceBinDir
Failed to delete registry property : ToolsBinDir
Failed to delete registry property : InstanceRegistry
Failed to delete registry property : Callback
Failed to delete registry property : DomainUser
Failed to delete registry property : Password
Failed to delete registry property : REINSTALL
Failed to delete registry property : REINSTALLMODE
Failed to delete registry property : ProductCode
Failed to delete registry property : ProductLanguage
Failed to delete registry property : SqlSecurityMode
Failed to delete registry property : SqlUpgradeUser
Defer Properties returns: 1603
MSI (s) (B8:FC): Executing op: Header(Signature=1397708873,Version=200,Timestamp=825119416,LangId=0,Platform=0,ScriptType=2,ScriptMajorVersion=21,ScriptMinorVersion=4,ScriptAttributes=1)
MSI (s) (B8:FC): Executing op: DialogInfo(Type=0,Argument=0)
MSI (s) (B8:FC): Executing op: DialogInfo(Type=1,Argument=McAfee VirusScan Enterprise)
MSI (s) (B8:FC): Executing op: RollbackInfo(,RollbackAction=Rollback,RollbackDescription=Rolling back actions,RollbackTemplate=,CleanupAction=RollbackCleanup,CleanupDescription=Removing backup files,CleanupTemplate=File: )
Action 10:22:37: Rollback. Rolling back actions
Rollback: UpdateSourceList
MSI (s) (B8:FC): Executing op: ActionStart(Name=UpdateSourceList,,)
MSI (s) (B8:FC): Executing op: ProductInfo(ProductKey={59224777-298D-4E9C-9AEB-4A91BDA01B27},ProductName=McAfee VirusScan Enterprise,PackageName=vse710.msi,Language=0,Version=117506048,Assignment=1,ObsoleteArg=0,,,PackageCode={D1B6F9F9-DB8A-4880-B336-F397
E12E9EBA},,,InstanceType=0)
Rollback: Loading ePO plugin
MSI (s) (B8:FC): Executing op: ActionStart(Name=LoadPlugin,Description=Loading ePO plugin,)
Rollback: FixSCMPath
MSI (s) (B8:FC): Executing op: ActionStart(Name=FixSCMPath,,)
Rollback: DefRemoveLeftoversTEMPFOLDERFORTERMSERV
MSI (s) (B8:FC): Executing op: ActionStart(Name=DefRemoveLeftoversTEMPFOLDERFORTERMSERV,,)
Rollback: RemoveExtraFilesSilently

 

[Moggs]

Ok - the solution has finally been found.
Thanks to all that helped..

The answer is to add the following to the registry before installing (quite simple when you know)...

add the DWORD value - DisableRollback with a value of 1 to the following registry key....

HKLM-SOFTWARE-POLICIES-MICROSOFT-WINDOWS-INSTALLER

Install the software.
Then remove the key.