The TELCO guys, all 4 of them which were on site did not know anything about this virtual PRI at all, and did not even believe that they provided, or sold this product. The on site 4 guys just boot strapped the cisco unit, and remote guys downloaded the IOS, and even these guys would only say it was not any of the switch type emulations of the IPO options, but that it should work with any of them. They also went back, and forth between telling me I had to set up the 11 channel PRI as a 23, and they would just only allow 11 concurrent channels to be used, and that it had to be set up as an 11 channel PRI depending on which guy was talking at the time. I tried a crossover cable which did nothing, and the entire time I could not detect, or see the D channel at all.
The last guy that showed up, and the only one who would admit that the only way to see any data on the PRI itself was to log into the cisco unit could not log into it because his username, password were locked out for some reason, and his help desk was not open to get him back in.
I told them we can try this again when they are ready to drop the ISP down to 1.5M, and give me a live circuit to test prior to taking down the POTS lines. They were supposed to have this up for testing prior to taking down the ADIT600 providing dial tone, but instead they converted the existing circuit not bringing up the virtual PRI until after 8PM that evening. 4 hrs i waited for the non-functional PRI, at which point they walked without ever telling me their switch type even.