VGW errors

[NTOldTimer]

I'm seeing these new error messages. Has anyone seen these and determined what causes them?

08/04/2009 09:45:21 LOG0003 VGW: vapiPassThruCmd: Error: 83, msg type = VAPIPassThruGeneric

 

[Tman45]

HOLY SMOKES!!! WE ARE GETTING THOSE TOO!!!!

We have a CS1000e running 5.0

I was wondering if it has to do with the new CAM03 MGC patch ... you are on the latest and greatest, right??

We also got PBXResetLink (link 2) as well as intermittent QoS errors - but they are not impacting our call center, so we think it could be the CPPM just complaining.

682] 05/04/2009 11:05:08 LOG0006 PBXResetLink: PBX UDP link established for link 2
[681] 05/04/2009 11:04:08 LOG0003 tRUDPSS: pbxErrorCallBack on link 2, reset link(s)
[680] 05/04/2009 11:04:08 LOG0004 tRUDPSS: Forwarding for connect Id = -2066498592, error of type = 6 (connection lost).
[636] 30/03/2009 16:21:15 LOG0006 VGW: QOS0025 Clear Latency warning threshold exceeded: 0 ms, near end TN 012-00-13-11, near end IP 10.1.76.204:5542, far end IP 10.3.78.161:20500, tcid 171 (24)
[635] 30/03/2009 16:21:15 LOG0006 VGW: QOS0025 Clear Latency warning threshold exceeded: 0 ms, near end TN 012-00-00-26, near end IP 10.1.76.205:5252, far end IP 10.3.78.144:20500, tcid 26 (24)
[634] 30/03/2009 16:20:45 LOG0004 VGW: QOS0024 Latency warning threshold exceeded: 0 ms, near end TN 012-00-13-11, near end IP 10.1.76.204:5542, far end IP 10.3.78.161:20500, tcid 171 (24)
[633] 30/03/2009 16:20:45 LOG0004 VGW: QOS0024 Latency warning threshold exceeded: 0 ms, near end TN 012-00-00-26, near end IP 10.1.76.205:5252, far end IP 10.3.78.144:20500, tcid 26 (24)

Finally we see DIAG005 as well:

[745] 27/03/2009 12:30:07 LOG0003 VGW: vapiPassThruCmd: Error: 83, msg type = VAPIPassThruGeneric
[744] 27/03/2009 12:30:07 DIAG0005 (cont'd)

Return Address Stack:
800a4a4c (TETH_RxProcessor+10)
8026efbc (UT_ThreadFunc+10)
Stack (top = 0x83e9e7b4):
83e9e7b4: 00000001 840e92f4 00000000 83e9e7e4 83e9e7d0 8026efe0 800a4a4c 83fe7800
83e9e7d4: 83fe7800 8026efac 83e9e7e8 806112e8 8026efbc eeeeeeee eeeeeeee 00000000
83e9e7f4: 00000000 804c942c 00000000 00000000 00000000 00000000 00000000 00000000
83e9e814: 8026efac 83fe7800 00000000 00000000 00000000 00000000 00000000 00000000
83e9e834: 00000000 00000000 00000000 00000000 00000033 00000000 879e2a30 83e309e8
83e9e854: 014e9de3 00000000 83e996b4 86ac7e04 00000000 00000000 80a2db14 83e9983c
83e9e874: 0000000c 00000000 00000033 00000033 00000000 00000000 00000000 00000000
83e9e894: 00000000 86ac0e4c 00000000 00000000 00000000 00000000 80974cf0 806112c0
83e9e8b4: 83e9e83c 83e99ae0 83e9983c 00000000 00000000 83e99844 879dbf10 00000000
83e9e8d4: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000
83e9e8f4: 00000001 00000002 00000000 00000000 00000000 00000000 00000000 00000000
83e9e914: 00000000 00000000 00000000 00000000 00000000 879dbfe0 00000000 00000000
83e9e934: 00000000 00000000 00000000 00000000 00000000 00000000 00000000 00000000

[743] 27/03/2009 12:30:07 DIAG0005 Diagnostic: FAILURE Returned by MSP, 0xffad
r0 = 83e9e618 r1 = 8028e194 r2 = 0000ffad r3 = 83e9e618
r4 = 00000002 r5 = 00000002 r6 = 00000000 r7 = 00000000
r8 = 00000000 r9 = 00000000 r10 = 83fe7800 r11 = 83e9e66c
r12 = 83e9e680 r13 = 83e9e614 r14 = 802d3e80 r15 = 803c2a44
pc = 803c2a44 cpsr = 8026ee5c

 

[NTOldTimer]

I'll try to remember to post if we figure it out

 

[Razorback1]

I'm seeing the same LOG0003 VGW error! Has anyone figured anything out on this one yet?

 

[biv343]

I noticed it when I went to CAM02 loadware. Upgrading to CAM03 loadware didn't make it go away. I'm working with Nortel on the issue currently but it hasn't gone very far so far.

 

[Tman45]

YES!!! I would agree with you biv343 that it likely started with the CAM02 loadware, but we jumped from AH19 to CAM03, so I cannot verify. This is why we noticed it first with CAM03. Thank you!!!! Definitely post whoever figures it out ... I am guessing a new patch is required (per usual)

 

[biv343]

There is a VO patch, MPLR27407, for the MGC card that is supposed to address that issue. I'm waiting for Nortel to get it to me. Once I get it and load it i'll post back with the info.

 

[Tman45]

THANK YOU biv343!! I knew that there would be yet another patch ... ;D
I think I am going to look thru our logs more today to see what is still going on. Thank you for the info!

 

[biv343]

MPLR27407 fixed that error from what I can see. I haven't seen the vapipassthru message on the TTY since it was installed.

 

[biv343]

No point in requesting that patch. MGC loadware CAM04 just got released today, and includes that patch. CAM03 didn't even last a month.

 

[MikeRizz]

I just updated a site a week ago with CAM03 and now am constantly seeing this error. It only prints out on a ACD serial printer ( even though there is a printer connected to the TTY itself ). I am reluctant to go with the new CAM04 as it was just released. Will the MPLR27407 patch fix this?

 

[biv343]

That patch is included in CAM04. I'd save yourself the hassle and go right to the AM04 loadware rather than go through the hassle of loading the patch manually.

 

[Tman45]

Thanks guys!!! We will get CAM04 soon (hopefully) - just have to get a maint window and wait on our vendor.

On my other note <above> we also get PBXLinkReset so I wonder if this CAM04 fixes it as well? We have seen the PBXLinkReset on all of our MGCs.