Vectoring to the auto-attd

[MarieCurie]

Hello all! I am trying to understand the vectoring for a site I just took over. My main question is this: why do I need steps 8 through 15, if I am either instantly sent to step 16, or if step 7 routes me to an auto-attd in the audix? Here is the vector:

01 goto vector 11 if holiday in table 1
02 goto step 16 if timeofday is mon 1730 to tue 0830
03 goto step 16 if timeofday is tue 1730 to wed 0830
04 goto step 16 if timeofday is wed 1730 to thu 0830
05 goto step 16 if timeofday is thu 1730 to fri 0830
06 goto step 16 if timeofday is fri 1730 to mon 0830
07 route-to number 5710 with cov y if unconditionally
08 wait-time 0 secs hearing ringback
09 collect 4 digits after announcement 5721
10 goto step 24 if digits = 1
11 goto step 26 if digits = 2
12 goto step 14 if digits = 0
13 route-to digits with cov y
14 route-to number 5710 with cov y if unconditionally
15 stop
16 wait-time 2 secs hearing ringback
17 collect 4 digits after announcement 5722
18 goto step 24 if digits = 0
19 goto step 24 if digits = 1
20 goto step 26 if digits = 2
21 route-to digits with coverage y
22 goto step 24 unconditionally
23 stop
24 messaging split 10 for extension 5710
25 stop
26 messaging split 10 for extension 5711
27 stop

Thanks for any insight!
M.Curie

 

[avayaman]

As far as I can see you don't. If step 7 was routing with coverage n, it would make sense since vector processing would proceed to step 8 if for 5710 was busy. With it set to cov y I don't see anyway you could hit step 8, maybe its left over after an earlier change. I would wait for a couple more answers before changing it, in case I'm missing something.

Paul Beddows

Avaya Consulting, Implementation, One on One EAS & Definity Training for PBX Administrators.

Vancouver, Canada
E-mail avaya@vancouver.hm

 

[TelecomHeadache]

What is announcement 5721? This could be a message in case steps 1 - 7 fail, then it is used as a fail over process which looks like it uses the voice mail system as the fail over. Sorry I would need to know what the announcement is before I can say for sure. In passing, the time of day can be shortened to state on 2 lines only - < goto step ?? if time-of-day is mon 17:30 to Fri 08:30 > then on the second line < goto step ?? if time-of-day is all 17:30 to all 08:30 >. Make sure you include the second line or it will fail.

TH - Administrator for AvayaMultiVantage/AUDIX/Octel/CMS SuperVisor/TeleTraq/CDR/CallMasters/Val/IP Agent

&quot;If the phone rings, could you please answer it ?&quot;