I'm going mad with this......
it keeps Q-ing to Skill 1 during the day, when it should Q to skill 5.
I've done loads of these but can't see it.
Help (sob)
lever
01 wait-time 2 secs hearing ringback
02 goto vector 99@step 1 if staffed-agents in skill 98 > 0
03 goto step 11 if time-of-day is all 20:00 to all 08:00
04 goto step 11 if time-of-day is sat 17:00 to sat 09:00
05 queue-to skill 5 pri m
06 announcement 5111
07 wait-time 20 secs hearing music
08 goto step 6 if unconditionally
09 stop
10 wait-time 2 secs hearing ringback
11 consider skill 1 pri h adjust-by 0
12 consider location 1 adjust-by 20
13 queue-to best
14 announcement 5111
15 wait-time 20 secs hearing music
16 goto step 15 if unconditionally
17 stop
it keeps Q-ing to Skill 1 during the day, when it should Q to skill 5.
I've done loads of these but can't see it.
Help (sob)
lever
01 wait-time 2 secs hearing ringback
02 goto vector 99@step 1 if staffed-agents in skill 98 > 0
03 goto step 11 if time-of-day is all 20:00 to all 08:00
04 goto step 11 if time-of-day is sat 17:00 to sat 09:00
05 queue-to skill 5 pri m
06 announcement 5111
07 wait-time 20 secs hearing music
08 goto step 6 if unconditionally
09 stop
10 wait-time 2 secs hearing ringback
11 consider skill 1 pri h adjust-by 0
12 consider location 1 adjust-by 20
13 queue-to best
14 announcement 5111
15 wait-time 20 secs hearing music
16 goto step 15 if unconditionally
17 stop