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Vector woes 1

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lever

Technical User
Aug 17, 2001
259
GB
I'm going mad with this......
it keeps Q-ing to Skill 1 during the day, when it should Q to skill 5.
I've done loads of these but can't see it.

Help (sob)
lever

01 wait-time 2 secs hearing ringback
02 goto vector 99@step 1 if staffed-agents in skill 98 > 0
03 goto step 11 if time-of-day is all 20:00 to all 08:00
04 goto step 11 if time-of-day is sat 17:00 to sat 09:00
05 queue-to skill 5 pri m
06 announcement 5111
07 wait-time 20 secs hearing music
08 goto step 6 if unconditionally
09 stop
10 wait-time 2 secs hearing ringback
11 consider skill 1 pri h adjust-by 0
12 consider location 1 adjust-by 20
13 queue-to best
14 announcement 5111
15 wait-time 20 secs hearing music
16 goto step 15 if unconditionally
17 stop

 
Try a list trace vector to see whats happening. Also disp events to see if there is something there.

Hope this helps
ED

1a2 to ip I seen it all
 
Hi 1a22ip,

Yea tried the trace, that's how i know it's skipping over to skill 1.

Still stuck !!!
 
In line 4 you state:
04 goto step 11 if time-of-day is sat 17:00 to sat 09:00

Did you mean to say Saturday 5:00pm to Saturday 9:00am?
That would constitute the entire week less 8 hours...

Good Luck!
 
That's it!!

I couldn't see it and it was driving me crazy. Way too much coffee me thinks.
Just needed a different pair of eyes sometimes.

Thanks so much ppenning. Sanity restored.
lever
 
Good Deal! I don't have enough fingers and toes to count the number of times I have done that one...

Glad I could help!
Perry
 
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