Vector Queueing

[mnortman]

I need help with vector queueing. I have a vector with a step that queues to skill 197 and was under the impression if there were no agents available it would go to the next step. Now when the agent is on the phone a second queue call rings on their phone. Everything seemed so simple until it didn't work. Here are the pertinent steps after some time of day and holiday stuff...

10 announcement 1255
11 queue-to skill 197 pri 1
12 wait-time 15 secs hearing music
13 collect 1 digits after announcement 5705 for none
14 goto step 19 if digits = 1
15 wait-time 30 secs hearing music
16 collect 1 digits after announcement 5706 for none
17 goto step 19 if digits = 1
18 goto step `5 if unconditionally
19 route-to number 3347 with cov n if unconditionally
20 collect 1 digits after announcement 1262 for none
21 goto step 19 if digits = 1
22 disconnect after announcement none

I want them to be in queue while they are hearing the music, waiting, hering announcements and pressing 1. What am I missing?

Mike

 

[Stinney]

Sounds like the hunt group is set up for multiple call handling.

Check page 2 of the hunt group for Multiple Call Handling:

See if it's set to:
many-forced
one-forced
one-per-skill
on-request

- Stinney

I love learning and passing on knowledge. "Because knowing is half the battle".... GI JOOOOOE!

 

[mnortman]

Thanks,

That was the problem. The hunt group was set up for many-forced. Thanks again.