VCM Channel License

[jjdad]

Happy New Year to all:

I have a problem that just showed up.

I have two IPO 500 systems that are essentially identical. They are running 4.2(23) with EVM and a VCM 32 card in each system.

The systems are setup to call each other over a VPN that is working just fine. I am not using SCM

Both systems have been in place for almost a year with no major problems.

In the past couple of days I am getting a VCM channel alarm that says all the VCM compresson channels are in use. But just on one system, not both.

Each site has the following licenses:

IP500 Upgrade Standard to Professional
IP500 VCM Channels
IP500 Voice Networking (Additional channels)
IP500 Voice Networking (Base 4 channels)

If I understand this correctly, with this setup I should have 8 channels of voice networking available. Which should mean I can have up to 8 converstions between the two sites at once.

Is this correct?

My understanding was the VCM card itself allowed 4 channels and the licenses allow 4 more channels.

Could it be the one office is trying to call other office more and that is why I am getting the alarm only at the one site?

Also, if I need more channels I will need to buy both, VCM channels license AND the Voice Networking (additional channels license). Is that correct?

If I upgrade to 5.0 would that eliminate any of the license issues?

Thanks for the expert help.

 

[amriddle01]

If calls are not effected and it's just SSA giving those alarms I would ignore them, SSA is renowned for giving false alarms all different types

ACS - IP Office Implement

"What the Crocodile Hat....was that?

 

[amriddle01]

Sorry....yes you are correct as long as you have the licences you mentioned you will have 8 simultaneous calls between sites (bandwidth dependant)

ACS - IP Office Implement

"What the Crocodile Hat....was that?