VAL - announcements are played from almost end of file or nothing

[Scion009]

Hi I setup couple of vectors with various announcements. Recording is all good and i can hear them loud and clear however during vectoring caller experience few things
- announcement plays last few seconds of msg
- no sound heard by caller and it skips to next announcement if no action taken

I tried added wait time, repeating announcements but its not focusing - first announcement always skip to end msg.
any solutions/suggestions on this.

 

[Stinney]

By any chance is the field Queue? set to "b" in the announcement configuration?

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius

 

[Scion009]

yes set to Y - what about it? What b do?? sorry naive here.

 

[Stinney]

Barge-in announcements
The system usually connects multiple callers to the beginning of an announcement, regardless
of announcement type. However, you can also administer auxiliary trunk announcements, DS1
announcements, and integrated announcements to connect callers to hear a message that is
already in progress. This capability is called “barge-in.”

Barge-in operation
When you administer barge-in by setting the Q field to b, only one port plays the announcement
at any one time. When the system routes a call to that announcement, the call immediately
connects to the port and the caller hears the announcement as it is playing.


- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius