My Father-in-Law is running QuarkXPress v.4.11r0 under Windows 2000 Service Pack 3 (5.00.2195) but it fails to launch – the ‘splash screen’ disappears after scanning fonts. It DID work fine until a couple of months ago (=not used that often). I had his computer with me for a few hours today and tried all of the usual ‘fixes’; deleting the ‘Xpress Preferences’ file; disabling ‘Xtensions’; even uninstalling and reinstalling it from the original v.3.3 – all to no avail. [Incidentally v.3.3 launches fine.] There have been NO hardware changes to his set-up since it stopped working but there have been some software changes – the addition of Norton SystemWorks seems the most likely candidate for the source of the problem. [From memory other software changes have been limited to communication/fax software.]
I’ve searched the web extensively for a solution and there is a seemingly relevant reference to “QuarkXPress fails to launch when Norton System 2001 loads on same system.” in the Quark Knowledge Base however, it relays to a URL on the Symantec site which has since been deleted []. Does anyone know what this document said? Or, do any of you have any other suggestions as to the cause of this problem???
Thanks!
Nick
I’ve searched the web extensively for a solution and there is a seemingly relevant reference to “QuarkXPress fails to launch when Norton System 2001 loads on same system.” in the Quark Knowledge Base however, it relays to a URL on the Symantec site which has since been deleted []. Does anyone know what this document said? Or, do any of you have any other suggestions as to the cause of this problem???
Thanks!
Nick