Using an "*" To Hide a Name & Extension

[demanding]

We have used an * infront of a station name/number to hide it in the directory and also not show when calling others. It hides it in the directory; however, I recall it not showing when calling others, but that does not seem to be the case...is there a way to hide when calling others?

 

[SF0751]

You can hide the extension, but not the name. Why do you need the calling name to be hidden?

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[demanding]

Some of these extensions are labeled "test" or "VPN"...for tracking purposes.

How do you hide the extension from an actual call?

 

[SF0751]

Give the station a unique COS in which "Client Room" has been turned on. Internal outbound calls will then display the information in the station "Room" field, instead of the station extension.

I set COS 0 for this feature in my PBX. Since COS 0 is the COS used by agents, it also prevents the agent logon ID from showing up on internal calls.

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[demanding]

Is there some other setting besides that? I'm still seeing the information.

 

[SF0751]

Also check disp sys hosp on page 2
display room information in call display=y

Susan
“Before you criticize someone, you should walk a mile in their shoes.
Then, when you criticize them, you are a mile away ...
and you have their shoes.”

 

[demanding]

Could not locate what you are referring to but I was able to select "Per Station CPN-Send Calling Number="n" and that removes the # only. This works!

 

[Stinney]

In later versions of CM the * no longer worked. Avaya now says you need to use a non-keypad character. It's recommended that you use a double tilde ~~.

Other's have said that you can use an underscore or other non-keypad characters.

- Stinney

Quoting only proves you know how to cut and paste.

 

[98Converter]

Haven't used it myself, but... In CM4.x and above, this may work as well. Try to change your COR field page 2 :Mask CPN/NAME for Internal Calls? y.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.