If I want to give all our ACD groups a Back-up group.
I have to initiate a new group nr. with ACGRI for example 5555 that must become a backup for example of 1111.
So if 1111 that is initiated in lim 1 goes down. 5555 will take over if command ACBGI is entered.
But do I have to give 5555 members with ACGMI or are the members in 1111 automatically going to 5555?
I have to initiate a new group nr. with ACGRI for example 5555 that must become a backup for example of 1111.
So if 1111 that is initiated in lim 1 goes down. 5555 will take over if command ACBGI is entered.
But do I have to give 5555 members with ACGMI or are the members in 1111 automatically going to 5555?