User receives multiple copies of an e-mail

[mspain]

Hi all,

I have a problem with a user who is receiving some messages as many as 6 times. We are using Exchange 2003/Outlook 2003. What I would like to know is if this is a problem on our end or the sender's end?

When I checked the Exchange Message Tracking logs I see that the e-mail did come 6 times. Also, this user has had this happen with another person who tried sending her e-mail. This is the only user in my company however that I am aware of that has this problem though.

Any suggestions on how to figure out if this is our problems or the senders?

Thanks!

 

[ShackDaddy]

Does the user just have a MAPI/Exchange account configured in her mail profile, or is there also a POP account?

Try disabling the Antivirus on the workstation and having another email sent from the same sender. If this is a critical problem, try temporarily disabling AV on the server for the same test. Try disabling the compliance mail-archiving app on the server (if you have one running) and trying the test again.

Usually this problem is related to a 3rd party app installed on the server. Sometimes it's the mail gateway, if you are running some sort of mail appliance out in front of your Exchange server.

ShackDaddy
Shackelford Consulting