Use Remote Assistance without end-user intervention

[tbrennans]

Automate Remote assistance so Admins/Help desk can intiate a session without user intervention/request

To automatically click yes to the on screen confirmation:

Edit C:\windows\pchealth\HelpCtr\System\Remote assistance\helpeeaccept.htm and change the file to read from

this:

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();

to this:

btnAccept.disabled = false;
btnDecline.disabled = false;
btnDecline.focus();
DoAccept();


This loads the form then calls the accept button. The accept button brings up TakeControlMsgs.htm

(C:\WINDOWS\PCHealth\HelpCtr\System\Remote Assistance\Interaction\Server\TakeControlMsgs.htm)

Modify this file from this:

idBody.style.visibility = "hidden";
alert( L_ERRACCESSDENIED_Text );
return;
}
return;
}
function onClickHandler( id )
{
window.returnValue = id;
window.close();

to this:

idBody.style.visibility = "hidden";
alert( L_ERRACCESSDENIED_Text );
return;
}
return;
}
onClickHandler(0);

function onClickHandler( id )
{
window.returnValue = id;
window.close();


To finish this you will need to configure Solicited Remote Assistance in Windows XP:

http://support.microsoft.com/default.aspx?scid=kb;en-us;306496&sd=tech

This can be set as a gpo, rights to use this can be setup as a user or a group.

After this is done this group or user will be able to intiate a Remote Assistance session without end user
intervention.

create a shortcut on the desktop so they dont have to go through help and support to intiate an offer:

"%ProgramFiles%\Internet Explorer\iexplore.exe"

hcp://CN=Microsoft%20Corporation,L=Redmond,S=Washington,C=US/Remote%20Assistance/Escalation/Unsolicited/Unsolicitedrcui.htm

Tim Brennan