USB1.1 > USB2.0 Webcam problem

[rapidex]

I recently purchased a Microsoft webcam and it's not functioning as it should. The reason for this is that the webcam must be plugged into a USB2.0 port for full functionality.

When I plug in the webcam, I get the following message from Windows:

"This USB device can perform faster if you connect it to a Hi-Speed USB 2.0 port. For a list of available ports, click here"

click to see image >

http://img134.imageshack.us/img134/4493/balloonusb2ig7.gif

So I click the balloon message and get the following pop-up:

click to see image >

http://img167.imageshack.us/img167/4674/windowusb2li9.gif

THE PROBLEM IS that I have tried every USB port on my pc (there are 7) but I still get the first message telling me to plug the webcam into a USB2.0 port and the camera still functions as though it's in a USB1.1 port.

Can anyone please advise as to what I may be doing wrong. As you can see from the following device manager image >

http://img150.imageshack.us/img150/2720/devicemanagerusb2ah8.gif

> my pc has USB2.0 capability.

Please advise if you can.

Thanks,
Stephen.

 

[felixc]

So your version of Windows does not see your USB ports as 2.0? Check how the Device Manager describes your USB ports.