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Upgrade to 8.0 within entitlement period did not retain Essential Lic.

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aroldan

aroldan

Vendor
Jan 9, 2005
84
US
Upgrading from 7.0.23 w/ patch & Preferred Edition, during the entitlement period gave me a Virtual Essential Edition license (along with other virtual licenses for some reason)...However once the entitlement period was up, my system required Essential Edition license. Now from what I understand, the entitlement period allows you to upgrade your system to the next software level up within the 1st 90 days of system power up. On Tech Bulletin #140 on page 16 under the title "Upgrading," it states:

Existing customers with Preferred Edition will not need to buy an Essential Edition license for their system. The Essential Edition license will be implied.
For single site IP Offices with Preferred and or Advanced Edition there is no additional impact. These customers will have no upgrade issues. For multi-site network with centralized voicemail there is no upgrade issue. It is recommended that the customer upgrade (first) to the IP Offices with Preferred/Advanced edition to reduce possible loss in functionalities.

This leads me to believe that when you upgrade within your entitlement period, you do not need an upgrade license. In addition, you will not need the Essential Edition license if you have Preferred Edition already installed on your previous release. This however was not the case for me. Now it seems that we are required to purchase the Essential Edition license, or perhaps an upgrade license. Just wondering if this has happened to anyone else?
 
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And then there was R8.0. That's the way it works. It prevents people buying R7, upgrading to R8, and avoiding the extra license cost.
 
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Unacceptable! That contradicts their docs. How can a company sell something and their docs promote the way it works then when out in the field, it work another way? I'm sure this will pi$$ some people off! I would understand if their documentation clearly stated "when upgrading from a previous version within the 90 day entitlement period, you will still need the Essential Edition license, or the Upgrade license, but it doesn't, they lead people to believe there should be no upgrade issues whatsoever. I'm sure Avaya will face several minor law-suits due to this kind of thing if they keep this up.
 
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Now that is what i thought.
I had this little discussion with Jamie77
The cost of preferred for R7 is the same cost for essential and preferred in R8.

But R8 must have the essential edition license anyway and that is what they want.
Extra money to get it of mupped mode.

Well done Avaya!!!


BAZINGA!

I'm not insane, my mother had me tested!
 
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Their docs are referring to existing customers, which means they will have bought the upgrade licence in the first place, then the essential licence is auto generated, they will view a customer within the 90 days as new :)

NTE-wave-logo-for-a4-header.gif
Not happy with Avaya ATM....
 
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Does the Virtual Essential license show an expiration date mine shows never but will it stop working when the 90 days are up?
 
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It shows "never" as expire date, even when it is a trial license.


BAZINGA!

I'm not insane, my mother had me tested!
 
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Indeed.
Every trial license shows an expiry date but these don't


BAZINGA!

I'm not insane, my mother had me tested!
 
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Bottom line is, if it's not shipped with 8.0 you'll need a license.
 
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I'll bet next they'll do away with the 90-day entitlement period
 
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When you want to use an IPO on 8.0 then you will need a license to let it run on IPO mode.
Do you get it because a lot of us here don't :)

The 90 days entitlement period changed to a 90 days trial.
After that you will need a essential edition license for IPO mode.

When you do not have it then it will run in mupped mode.


BAZINGA!

I'm not insane, my mother had me tested!
 
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Here's what happened to me. Took system out of box at R7, added the following licenes:

IP endpoint 10
PRI channel 32
Power user 5
Preferred
VMPro add 8 channel
SIP trunk 10

Then I upgraded to R8 and in addition to the above licenses, the following licenses magically appeared:

Advanced Edition
Cust svc agent 5
Cust svc sup 1
Essential Edition
R8+ Preferred Ed
Receptionist
Mobile worker 5
Office worker 5
Teleworkder 5
Power user 5 (5 more totalling 10)

Expiry on all licenses is Never.


APSS - ACIS - ACSS
 
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Actually I do understand, I guess it just depends on which way you look at it. What I’m saying is they are essentially doing away with the 90-day entitlement period due to requiring the Essential license regardless, which is certainly more than an upgrade license, which according to the docs you can just use an upgrade license. However not having much faith in the documentation does no good unless you try to fail
 
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thrtnastrx, That was exactly my experience. After your 90-days, you'll need to install the Essential license, or the upgrade license...not even sure which one at this point. I'd go for the cheapest first. However I think that if you're within your 90-days all you'll need is the upgrade license. After the 90-days you'll need the Essential...just speculating...
 
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When you upgrade to 8.0 then you need an essential edition license to get it working the same as in 7.0
When you have a new IPO (90 days) then you will get those trial licenses (they do show never expire which is wrong)
After 90 days those licenses will go away.

Indeed an upgrade license is cheaper then the essential edition.
But when 9.0 is available (2013) then 7.0 is gone and that little trick too.


BAZINGA!

I'm not insane, my mother had me tested!
 
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Good because my head is about to explode, though I'm sure they'll think of some new way to get more money, as is the case for upgrading to 8.0. You'd have really already paid the price to upgrade with ease to 8.0 to not have any issues when you have VMPro because you'd have paid the full price as opposed to their reduced cost with the new version. This of course considering you're within the 90-days
 
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thrtnastrx, didn't realize you installed the Essential license. You shouldn't have any problems
 
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