Unreachable message from ISP

[rsv23]

I am calling a mobile number that is switch off/unreachable and I can here a ring twice and then disconnect without receiving unreachable message from ISP. Because of this, we don't know if the call reaches its destination or not.

Is there anyone experience this?

Model: Avaya IP office 500 v2. trunk type: SIP

 

[derfloh]

Who ends the call? The ITSP?

What kind of SIP messages do you see?

 

[rsv23]

15:45:00 92743787mS SIP Tx: TCP 10.100.7.15:5060 -> 192.168.81.19:45551 OPTIONS sip:8003@192.168.81.19:45551;transport=tcp SIP/2.0 v: SIP/2.0/TCP 10.100.7.15:5060;rport;branch=z9hG4bK86e50f64d9486360f93e6fa19358db16 f: <sip:CCMSInterface@10.100.7.15>;tag=1776b807b46bde9b t: <sip:8003@10.100.7.15>;tag=6873bca6301ec0d16w2z4e2rg4e541b5x703o2c_F8003 i: 1_6873bca6-5bd50c1f28716pp1k8383k1g6v332m_I8003 CSeq: 2674 OPTIONS m: <sip:CCMSInterface@10.100.7.15:5060;transport=tcp> Max-Forwards: 70 l: 0 15:45:00 92743806mS SIP Rx: TCP 192.168.81.19:45551 -> 10.100.7.15:5060 SIP/2.0 200 OK From: <sip:CCMSInterface@10.100.7.15>;tag=1776b807b46bde9b To: <sip:8003@10.100.7.15>;tag=6873bca6301ec0d16w2z4e2rg4e541b5x703o2c_F8003 Call-ID: 1_6873bca6-5bd50c1f28716pp1k8383k1g6v332m_I8003 CSeq: 2674 OPTIONS Via: SIP/2.0/TCP 10.100.7.15:5060;branch=z9hG4bK86e50f64d9486360f93e6fa19358db16 User-Agent: Avaya J139 IP Phone 4.0.10.3.2 c81feae179c3 Contact: <sip:8003@192.168.81.19:45551;transport=tcp>;+avaya.gmtoffset="0:00";+avaya.js-ver="1.0";+avaya.model="J139";+avaya.sn="21WZ176008HE";+avaya.firmware="4.0.10.3.2";+av.ip.mode=4;+av.sdp.anat;+av.sip.sig=4;+av.sip.media=4;+av.si p.iptolerance Accept-Language: en Content-Length: 0 15:45:01 92744868mS SIP Rx: UDP 10.212.134.200:5060 -> 10.100.7.15:5060 OPTIONS sip:10.100.7.15 SIP/2.0 Call-ID: 86032d042924fbfbcbfc537acfa5508e@0:0:0:0:0:0:0:0 CSeq: 3 OPTIONS From: "8416" <sip:8416@10.100.7.15>;tag=83e4fd87 To: "8416" <sip:8416@10.100.7.15> Via: SIP/2.0/UDP 10.212.134.200:5060;branch=z9hG4bK-333639-22baa23e427a25ad03e83d42e2ae31d2 Max-Forwards: 70 Contact: "8416" <sip:8416@10.212.134.200:5060;transport=udp;registering_acc=10_100_7_15> User-Agent: Jitsi2.10.5550Windows 10 Allow: INFO,UPDATE,OPTIONS,MESSAGE,BYE,REFER,SUBSCRIBE,ACK,CANCEL,PUBLISH,NOTIFY,INVITE Allow-Events: refer,conference,remote-control,presence,presence.winfo,message-summary Content-Length: 0 15:45:01 92744873mS SIP Tx: UDP 10.100.7.15:5060 -> 10.212.134.200:5060 SIP/2.0 200 OK Via: SIP/2.0/UDP 10.212.134.200:5060;branch=z9hG4bK-333639-22baa23e427a25ad03e83d42e2ae31d2 From: "8416" <sip:8416@10.100.7.15>;tag=83e4fd87 Call-ID: 86032d042924fbfbcbfc537acfa5508e@0:0:0:0:0:0:0:0 CSeq: 3 OPTIONS Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE Supported: 100rel Server: IP Office 11.1.2.4.0 build 18 Content-Type: application/sdp To: "8416" <sip:8416@10.100.7.15> Content-Length: 240 v=0 o=UserA 659361071 3324409801 IN IP4 10.100.7.15 s=Session SDP c=IN IP4 10.100.7.15 t=0 0 m=audio 8000 RTP/AVP 18 8 0 4 a=rtpmap:18 G729/8000 a=fmtp:18 annexb=no a=rtpmap:8 PCMA/8000 a=rtpmap:0 PCMU/8000 a=rtpmap:4 G723/16000 15:45:03 92746622mS SIP Rx: UDP 10.212.134.200:5060 -> 10.100.7.15:5060 INVITE sip:0581851451@192.168.42.5 SIP/2.0 Call-ID: 353f4d5ff6f7df81029be6bd7d80703f@0:0:0:0:0:0:0:0 CSeq: 1 INVITE From: "8416" <sip:8416@10.100.7.15>;tag=cd0bf820 To: <sip:0581851451@192.168.42.5> Via: SIP/2.0/UDP 10.212.134.200:5060;branch=z9hG4bK-333639-a39e864057b7878e8f83ddd9ca087765 Max-Forwards: 70 Contact: "8416" <sip:8416@10.212.134.200:5060;transport=udp;registering_acc=10_100_7_15> User-Agent: Jitsi2.10.5550Windows 10 Content-Type: application/sdp Content-Length: 897 v=0 o=8416-jitsi.org 0 0 IN IP4 10.212.134.200 s=- c=IN IP4 10.212.134.200 t=0 0 m=audio 5154 RTP/AVP 96 97 98 9 100 102 0 8 103 3 104 101 a=rtpmap:96 opus/48000/2 a=fmtp:96 usedtx=1 a=ptime:20 a=rtpmap:97 SILK/24000 a=rtpmap:98 SILK/16000 a=rtpmap:9 G722/8000 a=rtpmap:100 speex/32000 a=rtpmap:102 speex/16000 a=rtpmap:0 PCMU/8000 a=rtpmap:8 PCMA/8000 a=rtpmap:103 iLBC/8000 a=rtpmap:3 GSM/8000 a=rtpmap:104 speex/8000 a=rtpmap:101 telephone-event/8000 a=extmap:1 urn:ietfarams:rtp-hdrext:csrc-audio-level a=extmap:2 urn:ietfarams:rtp-hdrext:ssrc-audio-level a=rtcp-xr:voip-metrics m=video 5156 RTP/AVP 105 99 a=recvonly a=rtpmap:105 H264/90000 a=fmtp:105 profile-level-id=4DE01f;packetization-mode=1 a=imageattr:105 send * recv [x=[1:1920],y=[1:1080]] a=rtpmap:99 H264/90000 a=fmtp:99 profile-level-id=4DE01f a=imageattr:99 send * recv [x=[1:1920],y=[1:1080]] 15:45:03 92746627mS CMCallEvt: 0000000000000000 0.335551207.0 -1 BaseEP: NEW CMEndpoint f17d8480 TOTAL NOW=3 CALL_LIST=1 15:45:03 92746627mS CMCallEvt: 0000000000000000 0.335551207.0 -1 UMSTest1.-1: NEW CMExtnEndpoint f17d8480, Name=UMSTest1, Extn=8416, Phys Extn=8416 15:45:03 92746628mS CMCallEvt: CREATE CALL:620 (f4f820c4) 15:45:03 92746628mS CMCallEvt: 0000000000000000 0.335551208.0 -1 BaseEP: NEW CMEndpoint f4f9396c TOTAL NOW=4 CALL_LIST=1 15:45:03 92746632mS CMExtnEvt: UMSTest1: CMExtnHandler::SetCurrent( id: 0->335551207 ) 15:45:03 92746634mS SIP Tx: UDP 10.100.7.15:5060 -> 10.212.134.200:5060 SIP/2.0 100 Trying Via: SIP/2.0/UDP 10.212.134.200:5060;branch=z9hG4bK-333639-a39e864057b7878e8f83ddd9ca087765 From: "8416" <sip:8416@10.100.7.15>;tag=cd0bf820 Call-ID: 353f4d5ff6f7df81029be6bd7d80703f@0:0:0:0:0:0:0:0 CSeq: 1 INVITE Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE Supported: 100rel Server: IP Office 11.1.2.4.0 build 18 To: <sip:0581851451@192.168.42.5>;tag=2271124868cd3bec Content-Length: 0 15:45:03 92746636mS SIP Tx: UDP 10.100.7.15:5060 -> 10.212.134.200:5060 SIP/2.0 404 Not Found Via: SIP/2.0/UDP 10.212.134.200:5060;branch=z9hG4bK-333639-a39e864057b7878e8f83ddd9ca087765 From: "8416" <sip:8416@10.100.7.15>;tag=cd0bf820 Call-ID: 353f4d5ff6f7df81029be6bd7d80703f@0:0:0:0:0:0:0:0 CSeq: 1 INVITE Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,INFO,REFER,NOTIFY,SUBSCRIBE,REGISTER,PUBLISH,UPDATE Supported: 100rel Server: IP Office 11.1.2.4.0 build 18 Reason: Q.850;cause=1;text="Unallocated (unassigned) number" To: <sip:0581851451@192.168.42.5>;tag=2271124868cd3bec Content-Length: 0 15:45:03 92746656mS SIP Rx: UDP 10.212.134.200:5060 -> 10.100.7.15:5060 ACK sip:0581851451@192.168.42.5 SIP/2.0

 

[rsv23]

Call-ID: 353f4d5ff6f7df81029be6bd7d80703f@0:0:0:0:0:0:0:0 Max-Forwards: 70 From: "8416" <sip:8416@10.100.7.15>;tag=cd0bf820 To: <sip:0581851451@192.168.42.5>;tag=2271124868cd3bec Via: SIP/2.0/UDP 10.212.134.200:5060;branch=z9hG4bK-333639-a39e864057b7878e8f83ddd9ca087765 CSeq: 1 ACK Content-Length: 0 15:45:03 92747658mS CMExtnRx: v=8416, p1=0 CMReleaseComp Line: type=SIPLine 260 Call: lid=326 id=335551207 in=0 15:45:03 92747660mS CMLOGGING: CALL:2025/07/1415:45,00:00:00,000,8416,O,,,UMSTest1,,,1,,"",0,n/a 15:45:03 92747661mS CMExtnEvt: UMSTest1: CALL LOST (CMCauseNormal) 15:45:03 92747661mS CMExtnEvt: UMSTest1: Extn(8416) Calling Party Number(8416) Type(CMNTypeNetworkSpecific) 15:45:03 92747661mS CMCallEvt: 0a64070f14001ae7 326.335551207.0 -1 UMSTest1.0: StateChange: END=X CMCSIdle->CMCSCompleted 15:45:03 92747661mS CMExtnEvt: v=0 State, new=PortRecoverDelay old=Idle,0,0,UMSTest1 15:45:03 92747662mS CMExtnTx: v=8416, p1=0 CMReleaseComp Line: type=SIPLine 260 Call: lid=326 id=335551207 in=0 Called[] Type=Default (100) Reason=CMDRdirect Calling[8416] Type=NetworkSpecific Plan=Default Cause=16, Normal call clearing Timed: 14/07/25 15:45 15:45:03 92747663mS CMExtnEvt: UMSTest1: CMExtnHandler::SetCurrent( id: 335551207->0 ) 15:45:03 92747663mS CMCallEvt: 0a64070f14001ae7 326.335551207.0 -1 UMSTest1.-1: StateChange: END=X CMCSCompleted->CMCSDelete 15:45:03 92747663mS CMExtnEvt: UMSTest1: Recover Timer reason=CMTRWrapUp 15:45:03 92747663mS CMExtnEvt: v=0 State, new=Idle old=PortRecoverDelay,0,0,UMSTest1 15:45:03 92747663mS CMCallEvt: 0000000000000000 0.335551208.0 -1 BaseEP: DELETE CMEndpoint f4f9396c TOTAL NOW=3 CALL_LIST=1 15:45:03 92747664mS CMCallEvt: END CALL:620 (f4f820c4) 15:45:03 92747665mS CMTARGET: ??: ~CMTargetHandler f4fb282c ep 00000000 15:45:03 92747665mS CMCallEvt: 0a64070f14001ae7 326.335551207.0 -1 BaseEP: DELETE CMEndpoint f17d8480 TOTAL NOW=2 CALL_LIST=1 15:45:03 92747667mS RES: Mon 14/7/2025 15:45:04 FreeMem=53075856 Heap=52296884(6) Cache=778972 MemObjs=19606(Max 23487) CMMsg=2(11) ASN=0 Buff=5200 1402 1000 7429 4 Links=65307(65697) BTree=2588(4925) CB=6098 MCT=0 CPU=20.36% CPUStats=18.56%/16/20/1049 /16953/22737/00.66%/1/03.08% MCR=0 MCW=0 DEV=0 15:45:03 92747668mS RES2: IP 500 V2 11.1.2.4.0 build 18 Tasks=57 RTEngine=1 CMRTEngine=0 ExRTEngine=0 Timer=12+124 Poll=0 Ready=0 CMReady=0 CMQueue=0 VPNNQueue=0 Monitor=3 SSA=2 TCP=59(TLS=8 OFF=0) TAPI=0 Partner=0 ASC=1 SYS=MNTD OPT=UMNT SDSPD=2034 15:45:03 92747668mS RES4: XML MemObjs=8 PoolMem=4748404(2) FreeMem=4736284(0) HeapUsed=0 15:45:03 92747668mS RES5: CLog MemObjs=2504 FreePoolMem(Objs)=5376(96) TotalMem=145600 StringsTotalMem=150850 15:45:04 92748118mS H323Evt: Shared tcp socket for line 20 disconnected 15:45:04 92748321mS H323Evt: Shared tcp socket for line 18 disconnected 15:45:06 92750978mS SIP Rx: TCP 10.90.6.10:16854 -> 10.100.7.15:5060 REGISTER sip:10.100.7.15 SIP/2.0 From: <sip:8092@10.100.7.15>;tag=6873841f-2c663b6a5n1v14846522r3r5h2v6t49_F8092 To: <sip:8092@10.100.7.15> Call-ID: ab77_6873841f-30fcadd21f1a591u2g5b6n554a4q506q_R8092 CSeq: 45331 REGISTER Max-Forwards: 70 Via: SIP/2.0/TCP 10.90.6.10:16854;branch=z9hG4bKae45_6874edc3-6a99d0e5664u4z712z2u4s184a6w6r5d_R8092;keep Supported: eventlist,feature-ref,replaces,sdp-anat,tdialog Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE User-Agent: Avaya J139 IP Phone 4.1.2.0.11 50cd22050fe9 Contact: <sip:8092@10.90.6.10:16854;transport=tcp;avaya-sc-enabled>;q=1;expires=900;avaya-actions="presence.initiate-pubsub,presence.redirect";+avaya.gmtoffset="0:00";+avaya.js-ver="1.0";+avaya.model="J139";+avaya.sn="23WZ022004CN";+av aya.firmware="4.1.2.0.11";+av.ip.mode=4;+av.sdp.anat;+av.sip.sig=4;+av.sip.media=4;+av.sip.iptolerance;+av.sip.max-sim-reg=5;+sip.instance="<urn:uuid:00000000-0000-1000-8000-50cd22050fe9>";+av.stir-shaken;reg-id=1 Content-Length: 0 15:45:06 92750983mS SIP Tx: TCP 10.100.7.15:5060 -> 10.90.6.10:16854 SIP/2.0 401 Unauthorized Via: SIP/2.0/TCP 10.90.6.10:16854;branch=z9hG4bKae45_6874edc3-6a99d0e5664u4z712z2u4s184a6w6r5d_R8092;keep From: <sip:8092@10.100.7.15>;tag=6873841f-2c663b6a5n1v14846522r3r5h2v6t49_F8092 Call-ID: ab77_6873841f-30fcadd21f1a591u2g5b6n554a4q506q_R8092 CSeq: 45331 REGISTER User-Agent: IP Office 11.1.2.4.0 build 18 Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH WWW-Authenticate: Digest nonce="ef86ce29bd2434e2e97b",realm="ipoffice",algorithm=MD5 Server: IP Office 11.1.2.4.0 build 18 To: <sip:8092@10.100.7.15>;tag=079175078998f8a7 Content-Length: 0 15:45:07 92751005mS SIP Rx: TCP 10.90.6.10:16854 -> 10.100.7.15:5060 REGISTER sip:10.100.7.15 SIP/2.0 From: <sip:8092@10.100.7.15>;tag=6873841f-2c663b6a5n1v14846522r3r5h2v6t49_F8092 To: <sip:8092@10.100.7.15> Call-ID: ab77_6873841f-30fcadd21f1a591u2g5b6n554a4q506q_R8092 CSeq: 45332 REGISTER Max-Forwards: 70 Via: SIP/2.0/TCP 10.90.6.10:16854;branch=z9hG4bKae46_6874edc3-162fc74a136h6qi32285d3y6ee5vw_R8092;keep Supported: eventlist,feature-ref,replaces,sdp-anat,tdialog Allow: INVITE,ACK,BYE,CANCEL,SUBSCRIBE,NOTIFY,MESSAGE,REFER,INFO,PUBLISH,UPDATE User-Agent: Avaya J139 IP Phone 4.1.2.0.11 50cd22050fe9 Contact: <sip:8092@10.90.6.10:16854;transport=tcp;avaya-sc-enabled>;q=1;expires=900;avaya-actions="presence.initiate-pubsub,presence.redirect";+avaya.gmtoffset="0:00";+avaya.js-ver="1.0";+avaya.model="J139";+avaya.sn="23WZ022004CN";+av aya.firmware="4.1.2.0.11";+av.ip.mode=4;+av.sdp.anat;+av.sip.sig=4;+av.sip.media=4;+av.sip.iptolerance;+av.sip.max-sim-reg=5;+sip.instance="<urn:uuid:00000000-0000-1000-8000-50cd22050fe9>";+av.stir-shaken;reg-id=1 Authorization: Digest realm="ipoffice",nonce="ef86ce29bd2434e2e97b",uri="sip:10.100.7.15",algorithm=MD5,response="00839008403fe6bd0a3578eb2304ba6e",username="8092" Content-Length: 0 15:45:07 92751011mS SIP Tx: TCP 10.100.7.15:5060 -> 10.90.6.10:16854 SIP/2.0 200 OK Via: SIP/2.0/TCP 10.90.6.10:16854;branch=z9hG4bKae46_6874edc3-162fc74a136h6qi32285d3y6ee5vw_R8092;keep From: <sip:8092@10.100.7.15>;tag=6873841f-2c663b6a5n1v14846522r3r5h2v6t49_F8092 Call-ID: ab77_6873841f-30fcadd21f1a591u2g5b6n554a4q506q_R8092 CSeq: 45332 REGISTER User-Agent: IP Office 11.1.2.4.0 build 18 Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH Contact: <sip:8092@10.90.6.10:16854;transport=tcp;avaya-sc-enabled> Date: Mon, 14 Jul 2025 11:45:07 GMT Expires: 180 Server: IP Office 11.1.2.4.0 build 18 To: <sip:8092@10.100.7.15>;tag=811e7f149a6ab0f5 Content-Length: 0 15:45:07 92751259mS SIP Tx: TCP 10.100.7.15:5060 -> 192.168.81.4:46482 OPTIONS sip:8004@192.168.81.4:46482;transport=tcp SIP/2.0 v: SIP/2.0/TCP 10.100.7.15:5060;rport;branch=z9hG4bK355ab44ad83cc0b207b269dd90197fc9 f: <sip:CCMSInterface@10.100.7.15>;tag=35e337454001313c t: <sip:8004@10.100.7.15>;tag=6873be03-4927d45e3v5y53b2l5ir6y1v123c4u_F8004 i: 1_6873be03-367b09ad5i2h2e6e372po6e5i3t3h5_I8004 CSeq: 2656 OPTIONS m: <sip:CCMSInterface@10.100.7.15:5060;transport=tcp> Max-Forwards: 70 l: 0 15:45:07 92751279mS SIP Rx: TCP 192.168.81.4:46482 -> 10.100.7.15:5060 SIP/2.0 200 OK From: <sip:CCMSInterface@10.100.7.15>;tag=35e337454001313c To: <sip:8004@10.100.7.15>;tag=6873be03-4927d45e3v5y53b2l5ir6y1v123c4u_F8004 Call-ID: 1_6873be03-367b09ad5i2h2e6e372po6e5i3t3h5_I8004 CSeq: 2656 OPTIONS Via: SIP/2.0/TCP 10.100.7.15:5060;branch=z9hG4bK355ab44ad83cc0b207b269dd90197fc9 User-Agent: Avaya J139 IP Phone 4.0.10.3.2 c81feaf00726 Contact: <sip:8004@192.168.81.4:46482;transport=tcp>;+avaya.gmtoffset="0:00";+avaya.js-ver="1.0";+avaya.model="J139";+avaya.sn="21WZ520005X3";+avaya.firmware="4.0.10.3.2";+av.ip.mode=4;+av.sdp.anat;+av.sip.sig=4;+av.sip.media=4;+av.sip .iptolerance Accept-Language: en Content-Length: 0 ********** Warning: Logging to Screen Stopped **********

 

[derfloh]

Reason: Q.850;cause=1;text="Unallocated (unassigned) number" To: <sip:0581851451@192.168.42.5>;tag=2271124868cd3bec Content-Length: 0 15:45:03 92746656mS SIP

Destination number is not known