Unobtainable when Dialling out

[blasty2010]

Hi,

I am getting unobtainable when I press 9 to get an outside line. I cant even complete dialling the number
I am suspecting the problem is within the following 2 lines

FindActiveARSByGroupID GroupID=0 - Not Found
DIAL LINE: 6 GROUP = 0 SUCCESS = 00000000

What is the dial line? Is it the line number?

Here is the full trace from system monitor

UNICODE-UTF8
default

********** Warning: Logging to Screen Started **********
1056613mS CMCallEvt: 0.1012.0 -1 BaseEP: NEW CMEndpoint f551385c TOTAL NOW=1 CALL_LIST=0
1056613mS CMCallEvt: 0.1012.0 -1 Reception.-1: NEW CMExtnEndpoint f551385c, Name=Reception, Extn=2700, Phys Extn=2700
1056614mS CMCallEvt: CREATE CALL:6 (f5512c78)
1056614mS CMCallEvt: 0.1013.0 -1 BaseEP: NEW CMEndpoint f5511864 TOTAL NOW=2 CALL_LIST=0
1056616mS CMCallEvt: 258.1012.0 6 Reception.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
1056617mS CMTARGET: 258.1012.0 6 Reception.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=2700 dir=out complete=0 ses=0
1056617mS CMTARGET: 258.1012.0 6 Reception.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
1056617mS CMCallEvt: 258.1012.0 6 Reception.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
1058340mS CMTARGET: 258.1012.0 6 Reception.0: CancelTimer CMTCDelayedProcessing
1058340mS CMTARGET: 258.1012.0 6 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=9070 sub= calling=2700 dir=out complete=0 ses=0
1058341mS CMTARGET: 258.1012.0 6 Reception.0: ADD TARGET (N): number=9070 type=100 depth=1 nobar=1 setorig=1 ses=0
1058341mS CMTARGET: 258.1012.0 6 Reception.0: USER SC: 9070 2 070 sc=type=Dial code=9N, num=N
1058341mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
1058342mS CMTARGET: Problem with Line Id: 1 - preselected: 00000000, Unlicenced: 0, OperationalTest: 1, NewCallResourceCheck: -1
1058342mS CMTARGET: DIAL LINE: 6 GROUP = 0 SUCCESS = 00000000
1058342mS CMTARGET: 258.1012.0 6 Reception.0: CancelTimer CMTCDialToneTimeout
1058343mS CMCallEvt: 258.1012.0 -1 Reception.0: StateChange: END=X CMCSDialling->CMCSCompletedTone
1058344mS CMCallEvt: 0.1013.0 -1 BaseEP: DELETE CMEndpoint f5511864 TOTAL NOW=1 CALL_LIST=0
1058344mS CMCallEvt: END CALL:6 (f5512c78)
1060100mS CMCallEvt: 258.1012.0 -1 Reception.0: StateChange: END=X CMCSCompletedTone->CMCSCompleted
1060103mS CMCallEvt: 258.1012.0 -1 Reception.-1: StateChange: END=X CMCSCompleted->CMCSDelete
1060103mS CMTARGET: 258.1012.0 -1 BaseEP: ~CMTargetHandler f550b9b8 ep f551385c
1060104mS CMCallEvt: 258.1012.0 -1 BaseEP: DELETE CMEndpoint f551385c TOTAL NOW=0 CALL_LIST=0
1070346mS ISDNL3Evt: v=1 p1=1,p2=1001,p3=5,p4=0,s1=

********** Warning: Logging to Screen Stopped **********


I am suspecting the problem is within the following 2 lines

FindActiveARSByGroupID GroupID=0 - Not Found
DIAL LINE: 6 GROUP = 0 SUCCESS = 00000000

What is the dial line 6 mean?

 

[amriddle01]

Post your dial shortcodes, also that trace is incomplete

 

[blasty2010]

Code 9N
Feature Dial
Telephone Number N
Line Group ID 0

I stopped the trace when I disconnected the call after getting a busy tone and Unobtainable on the phone.

On SSA, I can see that the error is No Free Channels were available on the outgoing group ID

 

[intrigrant]

Line 6 is the pysical line in Manager.
Should your shortcode not end with a semicolon?

Code 9N[bold];[/bold]
Feature Dial
Telephone Number N
Line Group ID 0

If it ain't dutch it ain't much

 

[blasty2010]

Let me explain what I have got. I have got only 1 line, it's an E1 30 channels-all licensed. It is line 1 and I have used line group 1 for both incoming and outgoing line groups. I have no line 6 connected on the phone manager.

All calls both incoming and outgoing should go out through the PRI and that should be Dial line 1. Here is the new trace and yes you are right about the 9N; slight oversight on my part

UNICODE-UTF8
eng

********** Warning: Logging to Screen Started **********
332244mS CMCallEvt: 0.1010.0 -1 BaseEP: NEW CMEndpoint f540db24 TOTAL NOW=1 CALL_LIST=0
332244mS CMCallEvt: 0.1010.0 -1 Reception.-1: NEW CMExtnEndpoint f540db24, Name=Reception, Extn=2700, Phys Extn=2700
332245mS CMCallEvt: CREATE CALL:5 (f540d180)
332245mS CMCallEvt: 0.1011.0 -1 BaseEP: NEW CMEndpoint f540bd6c TOTAL NOW=2 CALL_LIST=0
332248mS CMCallEvt: 258.1010.0 5 Reception.0: StateChange: END=A CMCSIdle->CMCSDialInitiated
332248mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling=2700 dir=out complete=0 ses=0
332248mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1 ses=0
332249mS CMCallEvt: 258.1010.0 5 Reception.0: StateChange: END=A CMCSDialInitiated->CMCSDialling
333548mS CMTARGET: 258.1010.0 5 Reception.0: CancelTimer CMTCDelayedProcessing
333548mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=9070 sub= calling=2700 dir=out complete=0 ses=0
333548mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=9070 type=100 depth=1 nobar=1 setorig=1 ses=0
334320mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=90701 sub= calling=2700 dir=out complete=0 ses=0
334320mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=90701 type=100 depth=1 nobar=1 setorig=1 ses=0
337323mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=907013 sub= calling=2700 dir=out complete=0 ses=0
337323mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=907013 type=100 depth=1 nobar=1 setorig=1 ses=0
337770mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=9070131 sub= calling=2700 dir=out complete=0 ses=0
337771mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=9070131 type=100 depth=1 nobar=1 setorig=1 ses=0
338330mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=90701316 sub= calling=2700 dir=out complete=0 ses=0
338331mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=90701316 type=100 depth=1 nobar=1 setorig=1 ses=0
338949mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=907013166 sub= calling=2700 dir=out complete=0 ses=0
338950mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=907013166 type=100 depth=1 nobar=1 setorig=1 ses=0
340133mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=9070131665 sub= calling=2700 dir=out complete=0 ses=0
340134mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=9070131665 type=100 depth=1 nobar=1 setorig=1 ses=0
340417mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=90701316655 sub= calling=2700 dir=out complete=0 ses=0
340417mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=90701316655 type=100 depth=1 nobar=1 setorig=1 ses=0
358963mS CMTARGET: 258.1010.0 5 Reception.0: LOOKUP CALL ROUTE: type=100 called_party=90701316655# sub= calling=2700 dir=out complete=0 ses=0
358963mS CMTARGET: 258.1010.0 5 Reception.0: ADD TARGET (N): number=90701316655# type=100 depth=1 nobar=1 setorig=1 ses=0
358964mS CMTARGET: 258.1010.0 5 Reception.0: USER SC: 90701316655# 3 0701316655 sc=type=Dial code=9N;, num=N
358964mS CMARS: FindActiveARSByGroupID GroupID=0 - Not Found
358964mS CMTARGET: Group Id: 0 has NOT been found in Line: 1
358965mS CMTARGET: DIAL LINE: 5 GROUP = 0 SUCCESS = 00000000
358965mS CMTARGET: 258.1010.0 5 Reception.0: CancelTimer CMTCDialToneTimeout
358966mS CMCallEvt: 258.1010.0 -1 Reception.0: StateChange: END=X CMCSDialling->CMCSCompletedTone
358967mS CMCallEvt: 0.1011.0 -1 BaseEP: DELETE CMEndpoint f540bd6c TOTAL NOW=1 CALL_LIST=0
358967mS CMCallEvt: END CALL:5 (f540d180)
367463mS CMCallEvt: 258.1010.0 -1 Reception.-1: StateChange: END=X CMCSCompletedTone->CMCSDelete
367463mS CMTARGET: 258.1010.0 -1 BaseEP: ~CMTargetHandler f540609c ep f540db24
367464mS CMCallEvt: 258.1010.0 -1 BaseEP: DELETE CMEndpoint f540db24 TOTAL NOW=0 CALL_LIST=0

********** Warning: Logging to Screen Stopped **********


Thanks

 

[intrigrant]

Give all lines except your PRI a different outgoing linegroup number if you haven't done yet.
Make a trace only ISDN enabled, and on the call field only ARS and shortcodes enabled.
That makes more sense as what you have now.

If it ain't dutch it ain't much

 

[7deedtz]

"Let me explain what I have got. I have got only 1 line, it's an E1 30 channels-all licensed. It is line 1 and I have used line group 1 for both incoming and outgoing line groups. I have no line 6 connected on the phone manager."

Code 9N;
Feature Dial
Telephone Number N
Line Group ID 0(change this to match your outgoing group ID)

Mitel, Avaya, NEC, INDEX

http://www.vcs-sa.co.za