Univerge SV 9300 I have a questi

[qldlgtech]

Univerge SV 9300

I have a question on a SV9300 , I have 5 Phones in a Hotel Office taking Incoming Calls , they want another phone to work exactly the same as these 5 .
They have ISDN PRI Lines
Thanks

 

[OzzieGeorge]

Too little information, how are they taking calls? Do they have common line appearances or are they in a ring group

 

[qldlgtech]

Hi George
Thanks for your reply , i dont think they are in a ring group ,heres a button layout ..
Can you advise what the 8*2-*5 mean
thanks

 

[OzzieGeorge]

Ok so my best guess is that 721 is the extension number, 800 is the main number and 8*1 to 8*5 are the hunt numbers. So if 800 is busy, the next call hunts to 8*1, if 800 and 8*1 are busy it hunts to 8*2 and so on. The same is probably true for 9 and 9*1 etc. My best guess is also that this system isn't in America (possibly OZ as in OZ 9 is the operator and 0 for line access). I suspect 812, 8#0 and 8#1 are a similar set up so in order to add another extension to ring in the same way as this, simply add the keys for these numbers to the other extensions.

Edited to add.....

the 8*1 etc, 9*1 etc and 8#0 etc numbers will be virtuals and are numbered in this way to save using indialable numbers. You can also use 81* 82* etc for example.

 

[qldlgtech]

Great ,thanks George , i was going to program the Extn they want to Answer I/C this way but wanted to confirm this is correct .

I Gather all the F keys re Features? Do you know what the Code is for a Headset Button ?

Do you know where i can download some SV9300 Manuals ,Programming ,Feature Codes etc

Yes in Australia ,, Sunny Qld although not this week .. Pouring Down ..

Thanks so much for your help ,,Cheers Rob

 

[OzzieGeorge]

Ok so ask about the manuals here....

NEC PABX Forum - Australian Communications Forum

And I will see what I can do next week

As for the codes, they are the same as the IPS so see here......

https://www.tek-tips.com/faqs.cfm?fid=6323

 

[qldlgtech]

Hey George
Thanks for the info , im still unable to find the feature code to program a Headset Button ..Do you know it
Cheers

 

[OzzieGeorge]

Sorry, I steered you wrong there :-( it isn't a feature access code you need, it's a key value and that value is F1090
From the manual:-

NOTE: The conditions when assigning
the Headset/Handset Key are as
follows.
• When assigning the headset
key for DT400/DT500/DT800/
DT900 Series, the headset key
works as a hook switch of the
wireless headset.
• When using a wireless headset,
a reset of the terminal is
required (while no reset is
required for a terminal connecting
to a wired headset).
• For a DT300/DT700 Series
connected to a wireless headset,
do not assign the headset
key (F1090).

You haven't asked as suggested above!

 

[qldlgtech]

Thanks George ,will give this a go .. Cheers